Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,879
4 Stars
703
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
5
Best phone
on May 13, 2024
Posted by: Leev143
[This review was collected as part of a promotion.] Love the phone ; would be cool I'd it had more space but it's a good phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Functions well!
on May 13, 2024
Posted by: JasonC
[This review was collected as part of a promotion.] The S23 has plenty of storage, which jas been a problem in the past. I haven't had to take a day to clear out a bunch of files or pictures. It has continued to be fast as the day I bought it. Some other phones get bogged down or slow with new updates, but not this one. Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very well rounded device:
on May 13, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] device I have relied so much on since i got it! Has not cracked or chipped despite my many drops and has a superb battery life! Quality has not dipped since its release nor has the battery shortened at all. Its a device i hope to use for a very long time. Gaming is as smooth as butter and videos play in amazing HD! Very excited to add another device (hopefully the s24) for my daughters birthday so that she may enjoy the perfection and hardwork that clearly went into designing this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing and easily accessible.
on May 13, 2024
Posted by: Lizzle4shizzle
[This review was collected as part of a promotion.] I use my Samsung for everything. From scheduling to e mail and events. It's so ready to use and do organized. I couldn't ask for a better phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Issues problem
on May 13, 2024
Posted by: Ro00005
[This review was collected as part of a promotion.] I don't see incoming calls sometimes 😕 need to fix the issue
Value
3
Response from Samsung USBy Social Commerce, May 14, 2024
Greetings Ro00005,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 FE. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When a call is received, the phone rings and the caller’s phone number or name is displayed. If you are using an app, a pop-up screen is displayed for the incoming call. On the incoming call screen, drag Answer to the right to answer the call. When calls are received while using other apps, they can be displayed as pop-ups. From Phone, tap More options > Settings > Call display while using apps. The following options are available: * Full screen: Display an incoming call in the full screen Phone app. * Small pop-up: Display an incoming call as a pop-up at the top of the screen. * Mini pop-up: Display an incoming call as a smaller pop-up. * Keep calls in pop-up: Enable this option to keep calls in the pop-up after they are answered. For your convenience, I have included a link that contains your device manual below. Let us know if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 FE. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When a call is received, the phone rings and the caller’s phone number or name is displayed. If you are using an app, a pop-up screen is displayed for the incoming call. On the incoming call screen, drag Answer to the right to answer the call. When calls are received while using other apps, they can be displayed as pop-ups. From Phone, tap More options > Settings > Call display while using apps. The following options are available: * Full screen: Display an incoming call in the full screen Phone app. * Small pop-up: Display an incoming call as a pop-up at the top of the screen. * Mini pop-up: Display an incoming call as a smaller pop-up. * Keep calls in pop-up: Enable this option to keep calls in the pop-up after they are answered. For your convenience, I have included a link that contains your device manual below. Let us know if you would like any further assistance or if you have any questions for us. We're always happy to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
3
This phone runs super hot!!!
on May 13, 2024
Posted by: Garnernrg81
[This review was collected as part of a promotion.] It runs extremely hot when streaming or anything that uses battery. It hot to the touch and I can't use or charge it until it cools. It's also slow interface.
Value
3
Response from Samsung USBy Social Commerce, May 14, 2024
Salutations Garnernrg81,
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the opportunity available, please take a moment to review "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device performing at its best. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Also check out, "How to keep your Galaxy phone or tablet from slowing down" when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the opportunity to review your Samsung Galaxy S23 FE. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the opportunity available, please take a moment to review "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device performing at its best. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Also check out, "How to keep your Galaxy phone or tablet from slowing down" when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
4
S23-Not bad but needs work
on May 13, 2024
Posted by: YourMailman1
[This review was collected as part of a promotion.] The phone is fine but already has lag and battery issues. I also don't like the whole clipboard option or idea way to complicated. Also when reading email or online the screen doesn't adjust to fit the wording in the screen very upsetting. Those are my issues.
Now the good when I 1st got the phone it worked great 0 issues. Was very fast as well as a long battery life. In time I'm sure Samsung will fix my issues.
Now the good when I 1st got the phone it worked great 0 issues. Was very fast as well as a long battery life. In time I'm sure Samsung will fix my issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple, easy, perfect
on May 13, 2024
Posted by: PammyLa
[This review was collected as part of a promotion.] I usually use my phone for school related things, watching movies and social media, my phone works great in all aspects
Value
5
Written by a customer while visiting Samsung US