Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,879
4 Stars
703
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
4
Solid phone
on July 29, 2024
Posted by: crashbabysmash
[This review was collected as part of a promotion.] I love my new s23 so much! My favorite feature is the Samsung Galaxy AI photo editor tool that automatically removes objects/ background from photos when editing
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to find features
on July 28, 2024
Posted by: junifer1956
[This review was collected as part of a promotion.] I like the size butsometimes I have to restart as it freezes
Value
3
Response from Samsung USBy R&R Team, July 29, 2024
We value your honest feedback. Your input is always appreciated as we work on making enhancements. It seems that you reached out to us regarding your Galaxy S23. The S23 features our fastest mobile processor, the Snapdragon 8 Gen 2 Pro processor, along with increased GPU and CPU performance. To troubleshoot the freezing you are experiencing, please refer to the link provided below. We would also like to gather more information to help you with the features you are looking for. Please contact Samsung Support so that we can assist you further. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (Freezing)
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https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (Freezing)
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on July 27, 2024
Posted by: Nana72
[This review was collected as part of a promotion.] The samsung Galaxy S23FE is easy to use. Has great features with a long battery life. I can access my home appliances from my phone and start dinner while I'm at work. Best phone I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty Nice
on July 27, 2024
Posted by: Buttercup
[This review was collected as part of a promotion.] From my experience Samsung makes the best phones. I really like how this particular phone feels in my hand. It has just the right weight for a phone in my opinion. This is a nice phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New samsung user
on July 26, 2024
Posted by: sAra4200
[This review was collected as part of a promotion.] I'm a new samsung user and I definitely DO NOT regret it I honestly love my new phone and don't think I will ever go to any other brand I'm forever a proud samsung user from here on out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome pictures
on July 26, 2024
Posted by: Stacaram
[This review was collected as part of a promotion.] I love this galaxy s23FE. It takes awesome pictures. The whole galaxy AI series is great. Samsung are the only phones that I ever buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 26, 2024
Posted by: Dan001
[This review was collected as part of a promotion.] The Galaxy S23 FE has a very good camera but no slot for additional memory. Otherwise, with on board 256 memory, it is adequate for most users.
Value
5
Written by a customer while visiting Samsung US
Posted by: Claudia
Verified Purchase:Yes
I'm a Samsung addict and everyone around me know this. I love samsung but the battery for this particular one doesn't last per what I've experienced so far. The battery runs too fast and I'm even considering reporting this for support or replacement. My S24 ultra is excellent. But this S23FE, I'm not sure.
Response from Samsung USBy R&R Team, September 12, 2024
It's wonderful to hear from you, Claudia. We are grateful for your loyalty as a Samsung customer and truly value your feedback as we strive to make continuous improvements. We noticed that you reached out to share your review of the Galaxy S23 FE. The S23 FE boasts a powerful processor that can handle live streaming, video editing, and social content creation with ease. Additionally, it features a long-lasting battery that provides reliable performance. You can enjoy up to 21 hours of video playback and up to 66 hours of audio playback. We are sorry to hear that you have been experiencing a shortened battery life on your S23 FE. Samsung Galaxy phones and tablets are equipped with settings and features designed to monitor and optimize battery performance. You can utilize power-saving modes and keep tabs on battery usage to maximize the battery life of your device. For more information on optimizing your phone's battery life, please click the links provided. If this continues to be your experience, please reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US