Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Average customer rating
3.6
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
39
4 Stars
13
3 Stars
9
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Customer Rating
1
on October 31, 2024
Posted by: waiting213
bought these hear buds a few days ago and i can say that im disappointed. the left ear bud wont charge in its port rendering the unit as a whole, useless.
Response from jbl.comBy Customer Support, October 31, 2024
Thanks for your feedback. To establish a connection between the contact points of your JBL Live Pro 2 TWS, ensure the earbuds are properly seated in the case. If the issue remains, the pogo pins may be damaged. Please contact us for further assistance. Alternatively, you may file a warranty claim here https://support.jbl.com/us/en/customer-service/warranty-request.html?
Written by a customer while visiting jbl.com
Customer Rating
4
Easy to use, comfortable
on September 13, 2024
Posted by: reese222
I bought these about a month ago after really liking my first pair! My only complaint is that while they connect to my laptop, they are not recognized as a sound device. I keep having to "forget" the connection and reconnect in order to get them to work as an option for sound input or output. I have resolved to just use them with my phone, but it is a bummer as this worked well with my first pair. Otherwise, I think these are some of the best wireless headphones on the market!
Written by a customer while visiting jbl.com
Customer Rating
3
Troubleshooting needed
on August 3, 2024
Posted by: TerryM353
Had to download the JBL headphone app to make these headphones work properly. Took some trial and error to lift the left headphone in and out from the pocket to get the app to detect it. But now so far so good. Good sound cancellation effect. Works well but troubleshooting was required, didn’t work out of the box
Response from jbl.comBy Customer Support, August 5, 2024
Thanks for your feedback. Our JBL Live Pro 2 TWS includes a quick start guide to assist you in setting up and using your headphones. If you need assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Headphones
on July 17, 2024
Posted by: LSim
Two-3 months ago and I have put it aside. We'll, I don't intend to
Written by a customer while visiting jbl.com
Customer Rating
1
DONT BUY
on May 17, 2024
Posted by: Freda
THE WARNING LABEL SAYS CANCER AND REPRODUCTIVE HARM!!!!!!!!!!!!!!!
Response from jbl.comBy Customer Support, May 20, 2024
Thanks for your inquiry. The chemicals in products that require the Prop 65 warning can vary based on product type. Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: la.prop65@harman.com
Written by a customer while visiting jbl.com
Customer Rating
5
Couldn’t be better!
on April 30, 2024
Posted by: JHammer
from US
These Jbl earbuds are one of the best that I have ever encountered. One thing I like about them best is the 15min=4hr charging function. The bass is phenomenal. I highly recommend you get this product. Once you get it, you’ll see what I’m talking about. 😎
Written by a customer while visiting jbl.com
Customer Rating
2
Good, but issues with connecting and disconnecting
on April 14, 2024
Posted by: JBL Earbuds User
I've had this product for about 2 years and recently, I've been getting some issues with connecting and disconnecting the earbuds. If my earbuds aren't connected, then they try to get connected to a different device. Other than that then they were fine with the noise canceling and the audio quality. That one problem ruined it for me.
By Customer Support, April 23, 2024
Thank you for reaching out. Normally, if your JBL Live Pro 2 is paired with another device it will connect to it automatically, you need to forget that pairing or turn off the Bluetooth on that other device to prevent it from connecting automatically. If you need more assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Quiet noise
on April 10, 2024
Posted by: NewUnknown
from Ukraine
When playing sound and watching movies, you hear a quiet noise that is annoying!!!!.this is ANC, Ambient Aware, Talk Thru disabled. When watching videos or typing, the noise appears.
By Customer Support, April 12, 2024
We're here to help with your JBL Live Pro 2 TWS. Please try connecting the unit to a different device and see if the issue remains. We also recommend doing a factory reset. To do this, remove or forget the earbuds from the list of paired Bluetooth devices. Then, tap one of the earbuds twice and hold it for 5 seconds on the third tap. Put the earbuds back in the case to complete the reset. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com