Customer reviews from jbl.com
JBL - CRUISE Bluetooth Handlebar speaker kit - (REQUIRES SPECIFIC BOLT KITS - NOT INCLUDED) - Black
Average customer rating
1.9
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
1
4 Stars
0
3 Stars
3
2 Stars
5
1 Star
7
18%of customers recommend this product.
(
2 out of
11)
Customer Reviews for JBL - CRUISE Bluetooth Handlebar speaker kit - (REQUIRES SPECIFIC BOLT KITS - NOT INCLUDED) - Black
Customer Rating
1
Terrible sound
on July 23, 2020
Posted by: Bob215
from Parkland, FL
I had these installed on my golf cart and they sound terrible. I have many JBL products and these were to replace my Flip 5 that I carry with me. Huge mistake. These have no base at all and sound like an old fashion transistor radio. I'm now trying to work with the golf cart company to return them.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 27, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Not Loud at ALL!
on July 11, 2020
Posted by: loveloudsounds
from Houston, TX
If you plan on zooming on your motorcycle at 0 miles per hour and jamming to the music, this is the motorcycle speakers FOR YOU! Do you have a non-working motorcycle that you love to hang around and want to hear music to add and extra dimension to your experience? THESE SPEAKERS ARE HIGHLY RECOMMENDED FOR THAT PURPOSE! Do you like to push your motorcycle around looking like you've ran out of gas but still want motivational motorcycle pushing music playing all the while? THESE SPEAKERS WILL DO THOSE THINGS FOR YOU!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 14, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Not good for cruising
on June 6, 2020
Posted by: Speeddm
from Rome, ny
Cant hear the music over 40 mph. They are not loud enough. Not happy with them.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
on May 18, 2020
Posted by: Camron3102
from Tennessee
I love JBL products but these speakers are not worth your money. They look fantastic and sound is crisp and clear but can’t hear them over 55-60 mph range. Needs to have at least twice their current power they currently output.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Nice design, but room for improvement
on May 6, 2020
Posted by: MJRSting
from Burton, MI
Same as one of the other reviewers, my speakers didn't even last one season before dying. Hooked directly to the battery, when powering off the bike, once in a while it would "spike" the speakers and shut them down. I would have to remove the power to get them to reset. Happened more frequently and would power off the speakers first. Didn't matter, still would shut them down. After about 6 or 8 times of this happening, they died. Finally got them off the bike yesterday and going to have our tech look at them. Do you have a schematics or a repair manual to share?
Improvements: Add more cable between the speakers...it BARELY makes it between my stock mirror mounts and to route the cable properly along the handle bars.
They could stand to be a little bit louder. They're pretty good at 45-55 MPH, but above that, between wind, engine and my stock exhaust noise, they're almost pointless. Forget about it if riding next to a Harley!
Improve the mounting system. Between spinning them onto the mirror mounts and then trying to put the mirrors back on, again, my stock mirrors are very difficult to put on and have them be secure enough without modifying them.
Add an inline fuse to possibly help with the above problem of killing the speakers.
My bike is a 2008 Kawasaki Vulcan 900 Classic LT.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We see that you've contacted us before—please reply to our email if you need further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn’t even fit
on April 27, 2020
Posted by: SammieDanger
Seriously why make it a mirror mount??? I ordered these because they are calling them HANDLEBAR mounts. I get them expecting I can just install them and be ready to go because a handle bar mount is near universal. But no. I have to put them on my mirrors. Which doesn’t fit my mirror set up and gets in the way with my hands. I figured I can buy a mount adapter for a handle bar but no you guys don’t even make that.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, April 30, 2020
Thanks for the review. Our JBL Cruise has a universal mirror integration mount that is fir for most motorcycle and scooter vehicles. JBL offers a 30-day guarantee return. If the unit was purchased from our website, please take advantage of our self-service options here: https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
3
We Need A Cruise 2.0
on December 31, 2019
Posted by: BadBoy_Redneck
from Phoenix Arizona
Love jbl products but this one can use a 2.0 upgrade as i was screwing the bolt into the speaker it broke through the plastic caseing and was a pain to install where the mirrors go so an idea for the Cruise 2.0 stronger material, handle bar mounts not where the mirrors go, add skip forward and replay button on first speaker and or use the second speaker for buttons, and tweak the volume to be a little loud for while on highway use so please make a CRUISE 2.0 other products ive owned have had no issues i would definitely buy the 2.0
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Good fit , easy to install , sound is good.
on December 8, 2019
Posted by: Tinman208
from Burley, Idaho
Quit working , less than a year after install. Not a good value .
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine, Customer Support, December 10, 2019
We're sorry to hear about your experience with our product. We'd like to work with you directly and try some troubleshooting steps for us to isolate the issue. Please reach out to our Customer Support, and our representatives will reply within 24-48 hours. https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com