Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,838 Reviews)
Open Ratings Snapshot
Rating breakdown 27,838 reviews
5 Stars
23,915
4 Stars
3,093
3 Stars
523
2 Stars
147
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3 out of 5
3
Disappointed with the camera
on February 23, 2026
Posted by: Fazz
Verified Purchase:Yes
Pictures are blurry. I expected the high end camera to be exceptilnal. I chose s25 ultra instead of Pixel 10 pro xl and regret not taking that. Had an s22 ultra before.this and had similar issue. Looks like nothing changed
No, I would not recommend this to a friend.
Features
3 out of 5
3
Response from Samsung USBy R&R Team, February 23, 2026
Hey Fazz, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a device that is not meeting your expectations. We have provided links to a few articles to help you with the different features and settings available on your device, and troubleshoot the blurry photos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if you continue to experience this matter with your device, or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung never disappoints.
on February 23, 2026
Posted by: Stephen
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Great phone and cameras with the added ai but with full controll of how the ai operates on my device is awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hey Stephen, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage and capabilities of your device. We would love to hear from you again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Favorite Phone
on February 22, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I love this phone more than any other Samsung I've owned! I love how big and clear the screen is! Also the battery life is fantastic, and I don't have to worry about low power mode being on all the time. I'm quite the doom scroller, so TikTok, YouTube, and Twitch running for hours with my battery lasting all day is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Dez C, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device for the display quality and battery life you are experiencing. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 22, 2026
Posted by: pharaocr
Expertise:Expert
This device offers a remarkably clear and vibrant display, perfect for viewing content. Its camera system captures stunningly detailed photos in various lighting conditions. Performance is exceptionally smooth, handling demanding applications with ease. Battery life proves to be quite impressive, lasting throughout a busy day. Overall, this technology represents a significant advancement in mobile capabilities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hello there Pharaocr, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, finding the display beautiful, battery life to last all day, and the camera to be great quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good so far
on February 21, 2026
Posted by: Cutie
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
Like my phone. Look far to use it longer for a more objective view.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi Cutie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with your device, and that you are looking forward to using it for the foreseeable future. We have provided a link to the complete manual for your device to help you explore all of the enhanced features available on your device like Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Samsung s25 ultra
on February 20, 2026
Posted by: Lilly
Expertise:Expert
I bought this phone in December 2025 and I don't like that you can assign different sounds to different people when text and or call also with have different sound for app and can't use the pen to take pics like with the order model Samsung phones 1😔
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Lilly, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the customization of your device is to you, and we have provided a link to the complete manual for your device to help you discover the ways you can customize your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Android Phone of 2026 – Absolutely Beast Mode
on February 20, 2026
Posted by: Hamlet
from California
Expertise:Expert
Verified Purchase:Yes
I’ve been using the Galaxy S25 Ultra 512GB for a while now and it’s truly next level. The display is insanely sharp and bright, the performance is lightning fast, and the battery easily lasts all day. The camera quality is outstanding — especially in low light and zoom shots. Everything feels premium and smooth. If you want power, elegance, and reliability in one device, this is it. Highly recommended
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hey Hamlet, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding the display so appealing to look at every day, and that the processor is working so well. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you haev questions about your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing best cellphone ever
on February 19, 2026
Posted by: Mariel
Verified Purchase:Yes
The best camera I love the color the capacity is fast and I just love Samsung
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Mariel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the camera quality and processing power of your device. We have shared a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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