Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(20,125 Reviews)
Open Ratings Snapshot
Rating breakdown 20,125 reviews
5 Stars
17,270
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,097 out of 1,273
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Better than advertised
on October 19, 2025
Posted by: JonahJJ
[This review was collected as part of a promotion.] Have had my galaxy s25 ultra for about 7 months and it's that best phone I've ever had. Battery life is amazing and galaxy ai is more useful than I realized.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there JonahJJ, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with your device, and that you are loving the features of Galaxy AI for daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S21 Ultra Vs S25 Ultra
on October 20, 2025
Posted by: No Name
Verified Purchase:Yes
No significant upgrade, features and phone experience is just the same.
Response from Samsung USBy R&R Team, October 20, 2025
Hello No Name, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to fully discover and integrate new features in to your usage. We have provided a link to the full manual for your device to help you with your exploration, including the capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your exploration of this amazing device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Samsung Galaxy's
on October 21, 2025
Posted by: Jade2u
[This review was collected as part of a promotion.] Love my Samsung Galaxy s25 ultra, I have had nothing but my Galaxy phones, and I have tried other phones and I always come back to my first Love. I love the apps that are offered with my phone, and it's easy to navigate around in my phone. I use it for everything, from streaming movies on long flights, to games when I have some downtime. The Samsung AI is a feature I am getting use to, for photos and videos.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Jade2u, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you ar eloving the features and capabilities of your device. We have provided a link to the complete manual for your device to help you with the discovery of your device, especially Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good all rounder phone
on October 21, 2025
Posted by: T13N
Expertise:Expert
PROS: Gorgeous anti-reflective 6.9" display that's fantastic for viewing content. I'm amazed by how light the phone feels in hand despite its big display. The S Pen is incredibly useful in taking notes and drawing sketches. Performance is responsive without the phone heating up too much. Battery life holds up for a whole day or two depending on what I'm doing. And One UI 8 is very customizable with lots of productivity features such as Samsung Dex that I really enjoy using. A solid all rounder phone overall.
CONS: I'm very disappointed with the removal of bluetooth from the S Pen. I love using Air Actions to control media and now that's gone. I can use my Galaxy Watch but that's not as convenient as a bluetooth S Pen. In fact, more features should've been added—not removed, to highlight the pen. And there's still room for improvement to camera hardware. Nighttime photos and videos still come out noisy compared to competing phones. This could be fixed with bigger sensors. I hope these can be addressed in the Galaxy S26 Ultra.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 23, 2025
Hi there TI3N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced display quality, speed, and battery life of your device. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Good Phone!
on October 22, 2025
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Really good phone. The speed and display quality is really good! The only thing that bothers me is the app optimization. Sometimes apps close when I didn't want them to. But I do not think that's a Samsung thing that's a apps engineering department thing.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sleek and inspired
on October 23, 2025
Posted by: Timing
[This review was collected as part of a promotion.] I'll start with my only real criticism, the camera bumps are quite cumbersome.
Otherwise this device look and feels premium. I have never had the device stutter, slow, or fail. Quick launch times, fast 5G, wifi 6 is great. Just a fast device.
Games run smooth as butter, on max settings.
And as usual, your suite of sensors turn this phone into an anything device. Strong NFT, large wireless charge pad inside, long distance wifi and Bluetooth makes this device run smooth.
S pen integration makes notes, daydream thoughts, and quick access to anything you want easier, better, and more precise.
Samsung's Galaxy AI tools in Gallery are amazing. Just circle what you dont want and poof, its gone. Google's AI and Gemini make asking questions, navigation, and wireless use a breeze.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In essence, Galaxy S25 Ultra incredibly smart.💞
on October 23, 2025
Posted by: Imapril
[This review was collected as part of a promotion.] I'm desperate to upgrade my old phone, I got my heart ❤ in love with Galaxy S25 Ultra. The first time I saw my brother's sleek his new Galaxy Smartphone, got me so impressed with the features😘😊
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25 ultra
on October 23, 2025
Posted by: Jayden
[This review was collected as part of a promotion.] I like the samsung s25 ultra best for gaming and camera android 15 best smooth graphics 50000 battery last longer 5 day
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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