Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,984 Reviews)
Rating breakdown 26,984 reviews
5 Stars
23,177
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Product is a very up to level phone model
on June 29, 2026
Posted by: Ivan123
[This review was collected as part of a promotion.] I have always owned the Samsung phone models as is: SG-Galaxys SG7+, SG8+, SG10+, SG20+, SG21 5G, SG22+, SG24+ and now the SG25-Ultra as the Ultra phone is onto the next level as since I have never experienced ever owning an Ultra phone before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Descent phone with a frustrating input when typing
on June 29, 2026
Posted by: watusi6969
[This review was collected as part of a promotion.] Its a decent phone. The only thing that bothers me is the errors when you type. Letters are not registering right so I have to delete back to correct the spelling. My old FE S20 had a much better input than this S25. Other than that its a decent phone.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hello Watusi6969, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the display of your device not responding as intended. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Laptop replacement
on June 29, 2026
Posted by: Gjhdvm
[This review was collected as part of a promotion.] Weather traveling for work, hunting or fishing, there is nothing I need to do that I can't do with my s25 ultra. Banking, streaming, emails or taking photos when in the woods are on the ocean, I can do whatever I need to do without bringing my laptop with me. With the integral Galaxy AI, I have it my fingertips any information that I might want answers for. Good morning brief that goes through all of my emails and calendar events and gives me a synopsis of everything going on first thing in the morning has become something I really look forward to. Outstanding device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It is great but need a good battery life.
on June 29, 2026
Posted by: Citrix
[This review was collected as part of a promotion.] Gaming and video editing.word messenger and youtube
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful & Functional Phone
on June 29, 2026
Posted by: Nicole
[This review was collected as part of a promotion.] Whether you are rendering complex GIS layers, navigating remote topographical maps on ArcGIS (ESRI), or makingbyour own field maps, this phone performs flawlessly. Anti-Reflective Magic: The specialized Gorilla Glass Armor coating cuts glare by up to 75%. You can read dense, colored contour lines clearly without finding shade.Sustained Brightness: Peak outdoor brightness ensures maps do not wash out under direct mid-day sunlight.Thermal Efficiency:This phone transitions seamlessly from an outdoor navigation tool to a fully functional mobile office.The S Pen Advantage: The built-in stylus lets you precisely mark up blueprints, sketch field notes, or drop highly accurate waypoints on digital maps—even while wearing thin utility gloves.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on June 29, 2026
Posted by: Zigman
[This review was collected as part of a promotion.] I use it for everything from nuts to bolts. Very reliable product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My best phone
on June 29, 2026
Posted by: Ant703917
[This review was collected as part of a promotion.] The galaxy AI is great support. The phone battery is amazing. I purchased this phone when I was a very active pokemon go gamer and it exceeded my expectation with battery life and not overheating. Still works great many years later
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product not complete
on June 29, 2026
Posted by: Tejpadda
[This review was collected as part of a promotion.] This is a good phone no problem at all since using just some small issues 1st it must have strong magnet inbuilt for wireless charging 2nd its need to be have some really strong type c port some time mine doesn't work 3rd thing I notice that we need more security in it so that it could be safe for using it more
Value
4
Written by a customer while visiting Samsung US