Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,090 Reviews)
Rating breakdown 27,090 reviews
5 Stars
23,267
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This was the perfect upgrade from the Note series!
on March 26, 2026
Posted by: random4t4x14
[This review was collected as part of a promotion.] This phone has been rock solid, incredible battery life for all day use. Excellent picture quality, and fantastic for gaming. As always, extra care taken with build quality and polish from Samsung. I really love the AI image features, as well as routines. For the Note holdouts, this is a worthy successor! It pairs perfectly with Samsung TV via SmartThings integration, and makes it seem less to cast to my TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on March 26, 2026
Posted by: DigiGirl
[This review was collected as part of a promotion.] I love using the Gemini AI when I want to have a silly, but fun conversation about everything and nothing, in particular.
I love the clarity of the screen when watching videos, via streaming, YouTube or from family members.
The pen is also a great touch, because I can personalize pictures to family and friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
IT'S BEAUTIFUL AND SO MUCH STORAGE!! 🥰
on March 26, 2026
Posted by: Love4surroundsound
[This review was collected as part of a promotion.] My whole family only buys Samsung. The Galaxy A.I. is so helpful for me . I use it to keep all of our Samsung phones, T. V. 's, tablet, smart ring , and Samsung watch 8. Our living room is our Samsung Hub. This phone takes the best pictures. The Galaxy A.I. is great to help me remember things, be on time and my meta glasses 🤓. I've been only Samsung since the Galaxy 3 came out years and years ago.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slowing down.
on March 26, 2026
Posted by: Mobilevuk
[This review was collected as part of a promotion.] I have used Galaxy AI for the first time recently. I've never used any AI until very recently. The Galaxy Gemini AI is accessed with a long push on the side button. That makes it easy to use. I am disappointed after the last 2 "updates" though. The phone is slowing down and the battery life has dropped like a rock.The phone is just a year old.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello Mobilevuk, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the speed and battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything!
on March 26, 2026
Posted by: Buhate2luv
[This review was collected as part of a promotion.] I use my phone literally to run my life. As a busy salon owner my days are filled with appointments and chaos. This phone helps me stay organized and on task. Daily reminders are a must and using Ai to help me remember everything that I would have forgotten in a day has allowed me a little less stress. I actually feel like she is my best friend who knows exactly where I need to be, what I need to be doing, and keeps me calm during the process. The photo editor is amazing and has taken my social media presence to the next level! It's exactly what a busy working mom needs!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the equipment is the ultimate in both performance
on March 26, 2026
Posted by: Kokito58
[This review was collected as part of a promotion.] all the software functions that they have all work very well. the integration of the AI is incredible. due to its natural way of responding and its way of also learning from it. in particular the use in my daily life and helps me with productivity in my work. being the perfect complement in my daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What's most amazing about this product? Is it spee
on March 26, 2026
Posted by: Sm0k3yG
[This review was collected as part of a promotion.] Yeah, the Galaxy AI is very helpful. It can view the screen while you ask it questions. Simple stuff like that, you can even have it. Use your own voice. Everything's really customizable and great. And all and know really like it's very intellectual.It's nice to have someone to ask a question to.You and get like a legit answer instead of searching for hours on the internet.Ohh and it would be great if the AI would see you struggling with something. And just pop-up and help you that would be cool. Thank you so much..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone, only issue is battery life
on March 26, 2026
Posted by: MyBoots
[This review was collected as part of a promotion.] I use my S35 Ultra for emails, tracking projects. To do list on inkpad. FB, games, texting.
Value
4
Written by a customer while visiting Samsung US