Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,641 Reviews)
Rating breakdown 29,641 reviews
5 Stars
25,388
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I LOVE MY 25 ULTRA
on September 7, 2026
Posted by: ByssyDy
[This review was collected as part of a promotion.] I chose to upgrade to my S25 ultra it was a no trainer because Samsung never lets me down!! I love the ease to change between my apps, the customization ability that it offer to make it mine
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra!
on September 7, 2026
Posted by: Ronnie
[This review was collected as part of a promotion.] I chose this phone because of us superior camera. I started with the 23 ultra and I was so happy with that phone that I upgraded to the 25. I do love the camera as I've taken numerous amazing photographs and edited them right in the phone. The battery life is spectacular! If I have a full charge in the morning and I'm not excessively using things like GPS or streaming, the charge lasts all day. I can't wait for the 27!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Updates ruin phone
on September 7, 2026
Posted by: Savagemomee
[This review was collected as part of a promotion.] Im a huge Samsung fan and supporter. But honestly yall selling out to Google ruined Samsung. Also the updates make the phone crash so much. Before updates my phones functions were top tier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
attery doesn't last, phone over heats, freezes up.
on September 7, 2026
Posted by: Jazzy1234
[This review was collected as part of a promotion.] Like everything new at the beginning it's like a new toy, but after a few months my phone has defects. I'm not even sure why I pay Samsung insurance. Actually it's a just in case situation that's why I guess. I have been complaining so much about this phone I just deal with it, it freezes up, it over heats using the original charger, battery life doesn't last, when using swipe it's just annoying because it does what it wants.
Value
3
Response from Samsung USBy R&R Team, September 9, 2026
Hi there Jazzy1234, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the temperature, battery life, and freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on September 7, 2026
Posted by: Dragnfli79
[This review was collected as part of a promotion.] I chose the S25ultra because of the amazing camera,and the overall look of it. I've been a Galaxy owner for many years, and also have had quite a few of the watches as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From S23 to S25: A "Flat-Out" Fantastic Upgrade
on September 7, 2026
Posted by: MrGoogle
[This review was collected as part of a promotion.] I really like the Galaxy S25 Ultra. Coming from the S23 Ultra, I'm very happy with the upgrade. The flat, non-curved screen is a big improvement, especially when using the S Pen--it feels much more natural and practical.
The camera is among the best you can get on a smartphone, and Samsung's One UI makes the phone's countless features easier to use. There are so many features that trying to mention them all would probably make this the longest phone review ever!
Overall, this is a fantastic phone with an incredible combination of performance, features, camera quality, and usability.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it, but hate the S Pen losing bluetooth
on September 7, 2026
Posted by: ShadowSlay
[This review was collected as part of a promotion.] I chose the S25-Ultra after my S24-Ultra black screened. So far, I've had no problems. I feel it wasn't a huge jump from the last version, but it did lose a feature I used often. Taking the Bluetooth capability from the S-Pen jas been a major complaint across the board from Galaxy users. I will be one of those. The S-Pen now only is used as a tool for notes or the occasional drawing. Please bring back Bluetooth 😢
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome feature. Stable and great photos.
on September 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I use the phone for steaming mail chat working on spreadsheet and word docs. Access remote files from either Google or one drive.
Value
5
Written by a customer while visiting Samsung US