Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,641 Reviews)
Rating breakdown 29,641 reviews
5 Stars
25,388
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I love this phone. This phone has been very helpfu
on September 7, 2026
Posted by: Luna19923
[This review was collected as part of a promotion.] I had this phone for over 2 years and I absolutely love it. If it breaks, I want another one, just like it. I love the pen I love that you could draw on it. This is a very good phone. I do want another one because it's a low slow but working on getting the upgrade. I think I'm due for upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S25 Ultra is King
on September 7, 2026
Posted by: Droidboy010101
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra because of the gorgeous display and powerful features... it's a device of incredible functionality and constantly surprises me in what it can accomplish.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving it since 2026
on September 7, 2026
Posted by: Kalokairiniki
[This review was collected as part of a promotion.] I chose the phone because of the amazing reviews I heard of it online and it has been the best purchase ever! The camera is great, the customization is outstanding!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone AI feature is awesome
on September 7, 2026
Posted by: Ftouch234
[This review was collected as part of a promotion.] I choose the phone photo uploading and clarity of the pictures. Also, very easy to connect to other devices functions like Bluetooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate this phone
on September 7, 2026
Posted by: KevinJ
[This review was collected as part of a promotion.] Had an S9 and lived it as was easy to use and navigate.
The S25 constantly loses connection and buffers and have to restart as it almost daily. Harder to navigate the options and still don't know how to do half the functions I need to use. May look nice but I personally hate this series...
The S25 constantly loses connection and buffers and have to restart as it almost daily. Harder to navigate the options and still don't know how to do half the functions I need to use. May look nice but I personally hate this series...
Value
1
Response from Samsung USBy R&R Team, September 9, 2026
Hello KevinJ, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have shared links to resources to help you with the speed and restarting of your device. We have also shared a link to the full manual to help you fully explore and customize your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 7, 2026
Posted by: 25UFan
[This review was collected as part of a promotion.] I've had this phone for a couple years now and it's the very first one that in haven't had any problems with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy over everything
on September 7, 2026
Posted by: Knoxssp
[This review was collected as part of a promotion.] Ever since I started using a galaxy phone I've never looked back with all the phones out there I choose a Samsung phone every time. I do everything on my phone from streaming to reading up on the most recent news to listening to all my favorite music plus it keeps me on Schedule from taking my meds eating my meals or reminding me of my appointments which im terrible at remembering lol. The benefits from this phone eclipse the faults and Samsung continues to grow and improve can't go wrong with quality like that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why i have the s25 ultra
on September 7, 2026
Posted by: Blackwolf
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for a while now and overall I'm really happy with it. The phone is extremely fast and smooth, and I haven't had any issues with lag even when I'm switching between a bunch of apps. The screen is probably one of my favorite things about it. It's bright, sharp, and looks great outside too.
The cameras are also really impressive, especially the zoom and nighttime photos. I take a lot of pictures and videos, and they come out looking really clean without me having to mess around with the settings. Battery life has been solid for me as well and usually gets me through the day without worrying about charging.
I also like the design a lot. It feels premium and solid without feeling cheap or flimsy. The S Pen is useful when I need it, even though I don't use it every day.
It's definitely an expensive phone, but considering the performance, cameras, display, and all the features Samsung packs into it, I've been very happy with my S25 Ultra. Easily one of the best phones I've owned.
Value
5
Written by a customer while visiting Samsung US