Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,278
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,102 out of
1,277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best Phone I've had in years
on June 28, 2025
Posted by: AmbeMaatKiJay
[This review was collected as part of a promotion.] This is super light weight, sleek design without any compromise in performance. The new Galaxy AI feature is superb! I find myself using it more often because it is user-friendly and gives better reposnses than other AI apps I have used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Galaxy 25 Ultra
on June 28, 2025
Posted by: Shae91B25U
[This review was collected as part of a promotion.] I primarily use my Samsung galaxy 25 ultra for work and staying connected with my family.
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Total waste of money.
on July 1, 2025
Posted by: HateS25Ultra
[This review was collected as part of a promotion.] I hate the camera. All this hype for absolutely zero difference to my S22 Ultra that I replaced. Other than having extra storage capacity I don't see any upgrade on the S25 Ultra vs the S22 Ultra. All this marketing Samsung runs is a total gimmick and I'm extremely disappointed .I can care less about the cosmic features on the new phone because at the end of the day they have improved nothing that really matters. The battery is just as before and I got stuck with a dead battery at a time that I really need it. I've been using Samsung phones for over 15 years but I can't say that this is going to last much longer .The camera gets blurry images ALL the time and has a really hard time trying to focus when there're multiple objects to pick from. The zoom is a big joke. If you zoom thrn the quality of the image is grainy and impossible to figure out whats in the picture. It's funny that Samsung claims that the phone can take a picture of the moon while it can't take a clear zoom picture of an object 100 yards away on Earth.
Value
2
Response from Samsung USBy R&R Team, July 1, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided links to troubleshooting guides to assist you with the blurry photos you mention, and also help you discover the different camera settings and options available on your device. Lastly, we have provided a link to the Samsung Support Team if this matter continues, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera ever!
on July 1, 2025
Posted by: Xxxxxx
[This review was collected as part of a promotion.] I really love this phone. Especially the camera. The camera is better than most major dslrs, especially using the Galaxy AI assist when taking photos and doing the editing. I especially appreciate the remote control using the stylus. I have had a Samsung phone for the last 16 years and I am incredibly satisfied with the quality, the durability and the pricing. Thank you.Samsung you have a lifetime customer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great daily phone
on July 3, 2025
Posted by: Deluzionz24
[This review was collected as part of a promotion.] Overall great phone only real issue is the s pen wish it was Bluetooth compatible really missed the function when using the cámara for family photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 3, 2025
Posted by: Gailofthewild
[This review was collected as part of a promotion.] I love Samsung. Samsung has raised the bar again. No other words needed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, sturdy construction
on July 3, 2025
Posted by: Mzs5253
[This review was collected as part of a promotion.] I've been a loyal samsung customer. Specially the note series since it was launched. I love the stylus and use it practically for my every work task. The new integrated Galaxy AI features are also amazing. The quality of Camera surpasses any new phone pit there in the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The s25 is cool,mine was unlocked software ready
on July 5, 2025
Posted by: Js1371
[This review was collected as part of a promotion.] The galaxies AI was pretty good as well every thing was open and ready to go out of the box. Only one problem mine had screen issues cause the screen was not set right and fel out of the phone frame and broke before I got to enjoy all the new features the screen was really nice up till that happened so now I got to get a screen replacement the new s25ultra was really fast it was really nice to use
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hi Js1371, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and we hope you are pleased with the repair process done with your device. We have provided links to resources to help you further explore and align your device to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US