Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,134 Reviews)
Rating breakdown 20,134 reviews
5 Stars
17,277
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,102 out of
1,277)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Misty
Verified Purchase:Yes
It's decent. Not trying to complain, but I'm just a tad bummed. I miss a few features my s9 had (I used them frequently), most missed is the heart rate, o2 from the app using sensor in the back of the phone. I bought a gear 2 back when I got my s9 and I'm not a fan of touching my watch for it to light up or shaking my wrist (not at my job). The watches are HUGE/clunky (look like a man's watch except for color) , and plastic (can't wear plastic and sweat in the slightest, rash up the entire extremity into the shoulder the watch is on - all of my watches are metal). If the watches were thin and slender, women's timex style, so they didn't get get caught in things at work, maybe i could give it a try with putting a metal band in it. I get it though, that technology not able to be in something so thin. I guess I'm saying the s25 functions great, great battery life, great pictures, overall clarity on reading etc., all super (no issues that way), I just miss some functions the s9 had (my phone is my daily planner, heart rate/o2 checker, alarm etc eliminating the need for all of the extras to lug around). It was nice.
I would recommend this to a friend!
Features
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product NEVER disappoints! Love my S25 Ultra
on June 20, 2025
Posted by: SweetPcy0921
[This review was collected as part of a promotion.] My S25 Ultra is the ultimate smart phone! This device has so many wonderful features from the exceptional camera interface to the integrated AI Assistant. My device has 512GB so I have a huge amount of storage space. The updated software helps five the device smooth transition from apps and gives the phone a clean sharp appearance. The option to changes your phone's theme has always been a important staple. Also the added features in messaging was a huge plus! Phone size and dimension are perfect for easy handling. I also enjoy my S Pen feature and it comes in handy for me when gaming on my phone. The picture and video quality are amazing and I often get compliments when people see see how clear and vivid my video and photos look when sharing with others. I have always been a Samsung fan and will continue to be. Keep up the great work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 20, 2025
Posted by: Nachopappi
[This review was collected as part of a promotion.] I bought the Samsung S25 Ultra because I did alot of research and saw many great reviews. When I received my new phone my mind was blown. Its super fast for any type of project that I have in mind or for the best games there is out there. I love how great the cameras are, its like have a built in telescope on my phone. Samsung AI is really great and has been such a huge help even though I haven't scratched the surface on what it can do. I highly recommend this phone for everyone because no matter what you want to use it for, it will surpass your imagination on how well it is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome features
on June 21, 2025
Posted by: mishka
[This review was collected as part of a promotion.] galaxy ai is so much help when searching for answers! the features for the camera help turn your photos into art! i upgraded from the Samsung 23 ultra. my s25 ultra it's much faster in every way! i can't wait to see what samsung has to offer in the future! this was by far the best upgrade so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the real flagship!
on June 23, 2025
Posted by: Flagship
[This review was collected as part of a promotion.] Everything works smooth in this device. The only con is the pen with no Bluetooth feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like this phone because streamers I watch use th
on June 24, 2025
Posted by: mackite
[This review was collected as part of a promotion.] I had a Samsung phone a while ago, it was a Note 4. I wanted this phone for the superior camera, android os and Galaxy AI.
Value
4
Written by a customer while visiting Samsung US
Posted by: Naughty Forever
from San Francisco, CA
Expertise:Intermediate
Verified Purchase:Yes
overall a nice upgrade from my s20. the size of the phone is nice. the battery holds up really nice throughout the day. there are a couple of things that i don't like is the fact that you have to press enter after entering your passcode versus just the passcode. can't access secure folder through other apps so you would need to move it out and then place it back in. dragging down to see incoming app messages from the top is more difficult as i would need to do it multiple tries in order to see it. hope they fix some of these minor things but i do like the phone overall. i haven't had much use for the stylist probably not use to using it. i do miss the expandable memory card. that was ultimately why i didn't upgrade my s20 till now.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be a nice upgrade from your previous device, and are currently exploring all of the amazing features of Galaxy AI. We have provided a link to the full device manual to assist you in further discovery, and aligning the settings to your preferences. We appreciate you sharing your feedback on the software updates you would like to see as we consistently making upgrades to the experience for our customers. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Nice screen. Poor design.
on June 24, 2025
Posted by: UltraFans
[This review was collected as part of a promotion.] The screen is more comfortable compared with S24 Ultra. The phone is lighter than S24 Ultra so friendly to ladies, that said I don't care about the phone weight too much. The AI improves and make the user experience even better. The back camera rings design is horrible, way too ugly compared with previous versions. The thick black rings design destroyed the phone and makes it look like a cheap entry level phone.
Value
2
Response from Samsung USBy R&R Team, June 25, 2025
Hey there UltraFans, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced display design and quality, along with the lighter design of the device. We appreciate you sharing your feedback on your preferences for the camera appearance. We hope you'll reach out to us again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US