Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,648 Reviews)
Rating breakdown 25,648 reviews
5 Stars
22,011
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
These phones just keep getting better!!
on May 23, 2026
Posted by: MoonBaby83
[This review was collected as part of a promotion.] I recently swapped from a Galaxy s23+ to the s25 Ultra..I heard people talking about the quality of pics (you could literally zoom in && see the craters on the moon), let's just say that I'm definitely impressed!! So far there is not a single function or feature that I dislike..I am also looking forward 2 playing around with the Google AI (Gemini) assistant.. Would absolutely recommend this phone to any && everybody!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Screen is always crystal clear and colorful
on May 23, 2026
Posted by: Barnyard777
[This review was collected as part of a promotion.] Usually it to watch YouTube videos and they are cleat and play smoothly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra best phone
on May 26, 2026
Posted by: OmegaGod
[This review was collected as part of a promotion.] Best AI for photo editing, and I'm also an artist, so I like to draw pictures with AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 28, 2026
Posted by: Spacegirl
[This review was collected as part of a promotion.] The speed and efficiency that this phone brings to your hand is remarkable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 29, 2026
Posted by: Awesome
[This review was collected as part of a promotion.] Best phone i ever owned hands down! State of the art features that are unmatched! Unbeatable prize
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can not have a better phone.
on May 29, 2026
Posted by: Anthony
[This review was collected as part of a promotion.] No other phone can compare to Samsung no matter what anyone will say.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US