Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,069 Reviews)
Rating breakdown 27,069 reviews
5 Stars
23,249
4 Stars
3,000
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Very legit and camera quality
on March 30, 2026
Posted by: Daslao
[This review was collected as part of a promotion.] Very fast and reliable. The camera quality is on point. I can't ask anything else than this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems ever since I got it
on March 30, 2026
Posted by: Gigi77
[This review was collected as part of a promotion.] Nothing but issues... with calls with Bluetooth. I've had Samsung for 20 years. This was the worst one. Previously had the ultra 24.
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Gigi77, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important it is to have reliable connection of your device to your carrier and Bluetooth enabled devices. We have provided links to guides to help you with these experiences at your convenience. We have also provided a link to the complete manual for your device to help you with additional features available on your device, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
All around great device!
on March 30, 2026
Posted by: Tin2Ta
[This review was collected as part of a promotion.] I've loved this phone since purchased, was looking for another Note when my old one crashed & was able to score this Galaxy S25 Ultra for a great price & similar or better features than the Note. Love the color, big screen, pen & ease of use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra has awesome speed.
on March 30, 2026
Posted by: New2sue
[This review was collected as part of a promotion.] I learned how to use AI in a couple days I can make videos and fix pictures its great. My phone has speeds the S 24 did not have. I can multi-task without slowing down research on another app. I ABSOLUTELY love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hello let me think about it .
on March 30, 2026
Posted by: SCORPYY
[This review was collected as part of a promotion.] I'm still thinking about it. We'll i guess it didnt like my message hmmmm what's a guy gota Do
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 30, 2026
Posted by: Dlj30040
[This review was collected as part of a promotion.] I got my s 25 ultra and it's been a great phone I would definitely recommend this product to my friends and to my family , I trust this product through and through through
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on March 30, 2026
Posted by: Loso1232
[This review was collected as part of a promotion.] My samsung is an outstanding phone, with awesome features. The galaxy AI helps out tremendously with work and my day to day living. Its ability to recommend different things around is also a great feature. I love this phone and can't wait to see the S26!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the perfect upgrade for the Note lovers ot
on March 30, 2026
Posted by: MikeyLovesSamsung
[This review was collected as part of a promotion.] I had a Note 10. I loved it to DEATH!
Switched companies and then had an S21 Ultra (basically a S21 plus) Hated that Covid phone! Stuck in contract. Then $ issues, etc...
Switched providers again and got the Samsung Galaxy S25 Ultra and I'm to the MOON with joy!! Love this phone! It is like my Note10 on steroids! I had issues constantly with my S21 Ultra. I've had an S2, S4, S6, S8 Plus, Note10, S21 Ultra, NOW S25 Ultra and the only one I ever had an issue with was the s21 Ultra (covid phone). So, I totally give Samsung a pass on that one...
Also, I'm totally getting used to "Galaxy AI" it's just another thing to learn but the more I learn the more beneficial I find it.
Switched companies and then had an S21 Ultra (basically a S21 plus) Hated that Covid phone! Stuck in contract. Then $ issues, etc...
Switched providers again and got the Samsung Galaxy S25 Ultra and I'm to the MOON with joy!! Love this phone! It is like my Note10 on steroids! I had issues constantly with my S21 Ultra. I've had an S2, S4, S6, S8 Plus, Note10, S21 Ultra, NOW S25 Ultra and the only one I ever had an issue with was the s21 Ultra (covid phone). So, I totally give Samsung a pass on that one...
Also, I'm totally getting used to "Galaxy AI" it's just another thing to learn but the more I learn the more beneficial I find it.
Value
5
Written by a customer while visiting Samsung US