Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,643 Reviews)
Rating breakdown 25,643 reviews
5 Stars
22,006
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Love this phone
on April 5, 2026
Posted by: RAIDER
[This review was collected as part of a promotion.] Love the phone especially the galaxy ai. Helps with work and home lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Obsessed with my S25ultra! 🤩 #phone #tech
on April 6, 2026
Posted by: Rich19
[This review was collected as part of a promotion.] My phone's speed, fluidity, and AI Galaxy features are simply amazing! It's a lifesaver for research, writing, and the call interpreter is a game-changer. Each update makes me love it even more! 🤩 #phone #speed #fluency #AI #Galaxy #research #writing #interpreter #updates
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my 25 Ultra!
on April 11, 2026
Posted by: Sympris
[This review was collected as part of a promotion.] Long time samsung phone user here. The big screen size is great, the multitasking capabilities are part of why I keep going with the samsung "note" (changed to ultra I guess now). There are newer features that they have integrated with AI and they work as intended. Always love the camera on these phones, evry picture looks amazing. I got the 25 Ultra and have had it for almost a year now. It works great, no complaints!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product big phone
on April 14, 2026
Posted by: Tiffers
[This review was collected as part of a promotion.] The s25 Ultra is a great phone. I love the huge screen and amazing camera that this phone has. The speed of this phone is super fast also.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
samsungs are reliable
on April 18, 2026
Posted by: Charizardranger
[This review was collected as part of a promotion.] They are great I prefer this brand over any other lots to do especially storage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Update bad
on April 22, 2026
Posted by: Luveu
Expertise:Intermediate
Update messed my phone up overheating dying fast apps not working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hi there Luveu, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maintain the optimal temperature of your device, maximize the battery life, and troubleshoot the apps not functioning. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the price
on May 2, 2026
Posted by: danc48
[This review was collected as part of a promotion.] The hardware has been great. I've been kind slow at picking up the galaxy a1 features but they seem useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is truly impressing
on May 4, 2026
Posted by: Soyteo
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the ultimate synthesis of raw power and sophisticated design, featuring a refined titanium frame and a massive 6.9-inch Dynamic AMOLED display that pushes the boundaries of immersion. While the hardware—headlined by the blazing-fast Snapdragon 8 Elite and a versatile 200MP camera system—is undeniably impressive, the true magic lies in the Galaxy AI integration.
This isn't just about smart features; it's about a phone that anticipates your needs. From Now Brief, which greets you with a personalized daily snapshot of your world, to Cross-App Actions that let Gemini handle complex tasks across multiple apps simultaneously, the S25 Ultra feels like a true digital partner. Whether you're using Note Assist to instantly organize chaotic thoughts or the AI Audio Eraser to polish your video content, the Galaxy AI transforms this device from a simple smartphone into an indispensable productivity and creativity hub.
This isn't just about smart features; it's about a phone that anticipates your needs. From Now Brief, which greets you with a personalized daily snapshot of your world, to Cross-App Actions that let Gemini handle complex tasks across multiple apps simultaneously, the S25 Ultra feels like a true digital partner. Whether you're using Note Assist to instantly organize chaotic thoughts or the AI Audio Eraser to polish your video content, the Galaxy AI transforms this device from a simple smartphone into an indispensable productivity and creativity hub.
Value
5
Written by a customer while visiting Samsung US