Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Love my phone cant wait to see what they do next
on June 29, 2026
Posted by: 123lover
[This review was collected as part of a promotion.] I use my device for all social media platforms hate the new Ai everyone is trying to push
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has alot of memory and scrolls between apps fast
on June 29, 2026
Posted by: Joesultra
[This review was collected as part of a promotion.] This phone has alot of features, Im still learning it lol. The Galaxy AI is great as well and fast and accurate responses. I multitasking with this phone as I use it for work and personal. It's great thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great! no complaints
on June 29, 2026
Posted by: IKnight
[This review was collected as part of a promotion.] I literally have no complaints at all. None whatsoever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 29, 2026
Posted by: rgreyght
[This review was collected as part of a promotion.] Great phone, but samsung needs to fix the camera glitch
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very unique
on June 29, 2026
Posted by: Love25ultra
[This review was collected as part of a promotion.] The samsung galaxy ultra 25is best phone the camera features is amazing I tested the moon theory and its absolutely work perfect Ai awesome I can't wait to I get the samsung galaxy ultra 26 I know it be the the most amazing phone out here
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is not the best with ok software skin
on June 29, 2026
Posted by: Lovelandh8tethesung
[This review was collected as part of a promotion.] I've been having issues with the camera. It's been flickering when I zoom out on both camera and video no matter the app. The software freezes sometimes. Also to have such a so called good camera, the zoom in on pics aren't the best.
Value
2
Response from Samsung USBy R&R Team, July 2, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations in functionality, and we would love to assist you. We have provided links to articles to help you with the camera features and occasional freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and great pictures
on June 29, 2026
Posted by: SilkySmooth
[This review was collected as part of a promotion.] I love to stream movies,it makes traveling so smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT PHONE
on June 29, 2026
Posted by: JJ2490
[This review was collected as part of a promotion.] I love this phone.
It's huge for viewing social media taking pictures and doing tasks with the pen. the AI is incredible for looking up tasks and taking pictures of different items. The pen needs a camera click button like the previous model.
It's huge for viewing social media taking pictures and doing tasks with the pen. the AI is incredible for looking up tasks and taking pictures of different items. The pen needs a camera click button like the previous model.
Value
4
Written by a customer while visiting Samsung US