Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,285 Reviews)
Rating breakdown 27,285 reviews
5 Stars
23,388
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best samsung phone ever
on April 2, 2026
Posted by: Samsung4ever
[This review was collected as part of a promotion.] I love the galaxy AI features and this device is fast, smooth elegant and reliable.
User friendly interface
User friendly interface
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's AMAZING
on April 2, 2026
Posted by: Lovemygalaxy
[This review was collected as part of a promotion.] My s25 ultra is absolutely amazing. The AI is so intuitive and handles everything.to keep me organized for my small business. Ai helps me keeping my correspondence professional and proper grammar and really understands me to get my thoughts relayed, while suggesting next steps and checks in to keep me focused and on track. I never realized how galaxy Ai has truly expanded the future of my small family owned small business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best there is
on April 2, 2026
Posted by: Tye1
Expertise:Expert
The best phone I ever had and used for a Samsung galaxy phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone
on April 1, 2026
Posted by: eskitzler
[This review was collected as part of a promotion.] The phone is awesome in all aspects super fast at everything handed to it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 1, 2026
Posted by: Amnd2211
[This review was collected as part of a promotion.] I have upgraded from s23 ultra to this one, and I can't be happier, simply checks the box for every feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on April 1, 2026
Posted by: Sh0823
[This review was collected as part of a promotion.] I upgraded from s22ultra and it was great easy to use longer lasting battery and camera is wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone heats up
on April 1, 2026
Posted by: muzet4sho
[This review was collected as part of a promotion.] The product heats up very fast esp on rideshare. It cannot stand long hours
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hello Muzet4sho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to assist you anytime you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday phone with powerful AI features
on April 1, 2026
Posted by: BusyLifeUser
[This review was collected as part of a promotion.] I’ve been really impressed with this device overall. The performance is fast and smooth whether I’m multitasking, streaming, or using apps throughout the day. The display is bright and clear, which makes watching videos and browsing enjoyable.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
Value
5
Written by a customer while visiting Samsung US