Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,639 Reviews)
Rating breakdown 29,639 reviews
5 Stars
25,386
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
In love with samsung products 😍
on September 12, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I have been using Samsung phone since I was a teenager. But I chose Samsung S25 ultra because it made my job easier. In 2020 when Covid-19 started, my job required to work remotely and we were not ready for, so by that time the Samsung Note20 with my best choice. I choose it because I could work with it remotely, and since that time I have been buying Samsung note series, and S series as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on September 12, 2026
Posted by: KimMyKim123
[This review was collected as part of a promotion.] I chose to buy the S25 Ultra 1TB phone and my only review is "It works smoothly and there's nothing to complain about."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I've ever had
on September 12, 2026
Posted by: LupinKing3rd
[This review was collected as part of a promotion.] I chose to buy my Galaxy S25 Ultra after my S23 Ultra started having battery and overheating issues back at the tail end of 2024. I was considering potentially getting a Pixel, but chose to stick with Samsung. Best decision ever because from when I pre-ordered this phone in January of 2025.
I use it for everything, work phone calls and Zoom meetings, streaming music, watching shows and movies, scrolling social media, and taking LOG videos. I love the anti-glare coating that the put on the screen, which really helps especially when outside in sunlight. Oh, and one of the biggest things I used on it is Samsung Dex.
I found out about Dex back when I had an S10 in 2018 and didn't use it much with my S23 Ultra, but since getting my S25 Ultra, I basically use it almost every day. I use it basically Monday-Friday at work as a secondary work PC whenever I have to work outside of my regular office, I use it when I'm relaxing at home and want to watch foreign shows and movies that I'd normally have to use a PC to watch (b/c they aren't on Netflix or Prime Video) but with Dex, I don't need a PC for. Honestly I wish I had known about it sooner b/c it would've saved me so much grief in college when I didn't have a laptop. Now, I don't ever need a laptop because my phone basically is one. If I buy a new phone in the future, it's going to have to be a Samsung b/c Dex is something I never knew that I needed until I started using it. Now, I'm not willing to give it up.
Good job Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on September 12, 2026
Posted by: Ynot5150
[This review was collected as part of a promotion.] I chose to upgrade from my S23 Ultra thinking it would've been a better overall experience. Boy was I wrong! Upgrades were minimal at best and the loss of Bluetooth capability on the S-Pen was a huge disappointment!
Value
2
Response from Samsung USBy R&R Team, September 14, 2026
Hello Ynot5150, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations with specific features. We have provided a link to an article to help you with the redesigned S Pen capabilities, and to the full manual to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 12, 2026
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] I am so glad I chose my samsung Galaxy S25 Ultra. The camera is great. The battery lasts a long time. It is my best phone yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Smart phone
on September 12, 2026
Posted by: Shani1
[This review was collected as part of a promotion.] I upgraded since I really liked the design. No more sharp edge. It doesnt hurt my hands anymore. Also I love S pen. It works just fine for me. Other than that I got everything that I expect from Samaung Android phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I never thought I could own a masterpiece.
on September 11, 2026
Posted by: Bungycord0668
[This review was collected as part of a promotion.] The moment I felt it in my hands I knew it was for me. It is electric & tingley . I felt overwhelmed by looking at the manual at first. But as time went on & learning wasn't that intimidating.
I have enough knowledge where it all fell into place. I enjoy my S25 Ultra & I CHOSE no other to have around me. I'm grateful for the Galaxy Nation. I can honestly say that I am a proud Samsung Galaxy for the last 20 years & so many more to come. Thank you.
I have enough knowledge where it all fell into place. I enjoy my S25 Ultra & I CHOSE no other to have around me. I'm grateful for the Galaxy Nation. I can honestly say that I am a proud Samsung Galaxy for the last 20 years & so many more to come. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review
on September 11, 2026
Posted by: Lxnaskyy
[This review was collected as part of a promotion.] This phone has done me an amazing service. I am so glad that I chose to purchase this phone amongst all my other options. The S Pen is smooth and precise especially with weight precision so it knows how hard i press. The camera quality is perfect and the processing power is magnifique. I will always choose an ultra as my next phones
Value
5
Written by a customer while visiting Samsung US