Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,237 Reviews)
Rating breakdown 27,237 reviews
5 Stars
23,347
4 Stars
3,021
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Pretty nice phone
on May 15, 2026
Posted by: Skrt07
[This review was collected as part of a promotion.] Camera is the best in this phone screen is awesome with amazing quality and response, super smart phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile
on May 15, 2026
Posted by: S25ultra
[This review was collected as part of a promotion.] I have been using Samsung phones for about 10 years and they keep getting better. I appreciate the inclusion of Galaxy AI, but don't use it to its full potential. Mostly use my phone for videos, maps, digital wallet and general everyday use. Even on heavy usage days the battery will get me through the day, love the fast charging and wireless power sharing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on May 15, 2026
Posted by: Happylucky26
[This review was collected as part of a promotion.] I do like the Galaxy AI features on the phone. It's useful when you need to look for something. It helps with a lot of things. I like I like the whole phone. I mean, there's just some things I need to learn for I can get it all down 21 now.I wanna switch to the galaxy twenty 61 day I guess.But, yeah, the overall the phone is the ten I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly awesome
on May 15, 2026
Posted by: JustThatDude
[This review was collected as part of a promotion.] So I love Galaxy AI especially for photo editing, does an amazing job!
Overall it's an awesome phone with great features, easy to switch between work and personal tasks. The GUI is amazing and the phone handles extremely well. Camera is great.
Battery life isn't great and the phone does struggle to take non-blurry photos on 3rd party apps
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's just a lot of features.
on May 15, 2026
Posted by: KMartSecurity
[This review was collected as part of a promotion.] I game on it and use it for a media device. I do like being able to cast to my TV with ease.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great device!
on May 15, 2026
Posted by: GalaxyFan3
[This review was collected as part of a promotion.] I use my Galaxy s25 ultra for drawing and media consumption. I use it's Ai features to respond to messages and emails.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product is exactly as advertised.
on May 15, 2026
Posted by: Yutuer
[This review was collected as part of a promotion.] It has essentially all the features as advertised. Comes with AI equipped and premium specs for a phone in modern times. Only downside is the touch recognition for opening the phone is a bit weird. When I have a phone protector on, 9 out of 10 times it wouldn't open the phone. Since then I removed the protector and it has worked.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Still not there.
on May 15, 2026
Posted by: OrganiclifeGalaxy
[This review was collected as part of a promotion.] Galaxy ai is great. When will have glasses light/powerful enough to replace or phones entirely. The future is here, the batteries are here. What are I waiting for?
Value
2
Response from Samsung USBy R&R Team, May 18, 2026
Hello OrganiclifeGalaxy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are enjoying the addition of Galaxy AI to your new device. We have provided a link to the complete manual for your device to help you maximize your experience and best align the settings to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you have questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Product Manuals
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Written by a customer while visiting Samsung US