Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,197 Reviews)
Rating breakdown 27,197 reviews
5 Stars
23,315
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
The features on this product is insanely wonderful
on July 7, 2026
Posted by: Cherry2dwrld
[This review was collected as part of a promotion.] This phone is extremely amazing, especially the galaxy AI system. Love the features and all it comes with.
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi Cherry2dwrld, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a great experience with your device, and that you have been so amazed with Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Literally the best phone I have ever owned.
on July 7, 2026
Posted by: Jay123
[This review was collected as part of a promotion.] Love the phone. Snappy does everything I need and more. S pen works great.
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hi there Jay123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you love your new phone, and that you are finding it to work so effortlessly during your usage. We have shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on July 7, 2026
Posted by: Mikpal12
[This review was collected as part of a promotion.] My Samsung Galaxy S25 ULTRA phone with Galaxy AI, or I should say handheld computer has been fantastic, cameras that are built in takes the clearest pictures I have seen yet. I have owned Samsung Galaxy phones for a long time and each one has never let me down, always been the top performer no matter what I may be doing, and now having The Samsung Galaxy AI installed, I can just say what I need the S25 ULTRA to do.
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hey Mikpal12, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding your new device to be so fantastic, and helpful for your needs every day. We have provided a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT!!!!!
on July 7, 2026
Posted by: STEVO8866
[This review was collected as part of a promotion.] This S25 ultra is hands down they best phone that has hit the market in a while. The memory and the speed of this phone is simply amazing. With the S25 ultra and all the updates that samsung is giving only is setting the bar soooooo high for what they will bring out new.. when I got my new promotion I knew I needed a phone with speed and plenty of memory for all my apps for work and to be able to run several different platforms at one time and I was not settling for anything eles besides this samsung. Thanks samsung cause not only is my phone for my job but it also dose anything I want on my free time with NO LAG.. so all I can say is..... I LOVE IT!!!!!
Value
5
Response from Samsung USBy R&R Team, July 9, 2026
Hey STEVO8866, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving your device, and have been so thrilled with the processing power and amazing capabilities available. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
GALAXY S25 ULTRA
on July 7, 2026
Posted by: Original0Pebbles
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra, and I'd honestly give it about a 9.5 out of 10. It's one of the best Android phones I've used. The performance is super fast, whether I'm just scrolling through apps, multitasking, playing games, or editing photos. I never really notice any lag, and everything feels smooth.
The display is probably one of my favorite things about it. It's bright, sharp, and the 120Hz refresh rate makes everything look really fluid. The cameras are also amazing. The 200MP main camera takes really detailed pictures, the ultrawide camera is a nice upgrade, and the zoom is impressive. Whether it's daytime or nighttime, the photos come out looking great.
The battery life has been really solid too. I can easily get through a full day without worrying about charging it. My only complaint is that the charging speed could be faster since some other flagship phones charge quicker. I also like having the S Pen for taking notes or just using it when I need it, even though Samsung removed some of its Bluetooth features.
Overall, I think the S25 Ultra is an amazing phone. It has a premium feel, useful AI features, and Samsung is supporting it with software updates for years, so it'll stay relevant for a long time. If you're upgrading from an older Galaxy phone, I definitely think it's worth it. Even though it's expensive, I think you're getting one of the best Android phones you can buy.
The display is probably one of my favorite things about it. It's bright, sharp, and the 120Hz refresh rate makes everything look really fluid. The cameras are also amazing. The 200MP main camera takes really detailed pictures, the ultrawide camera is a nice upgrade, and the zoom is impressive. Whether it's daytime or nighttime, the photos come out looking great.
The battery life has been really solid too. I can easily get through a full day without worrying about charging it. My only complaint is that the charging speed could be faster since some other flagship phones charge quicker. I also like having the S Pen for taking notes or just using it when I need it, even though Samsung removed some of its Bluetooth features.
Overall, I think the S25 Ultra is an amazing phone. It has a premium feel, useful AI features, and Samsung is supporting it with software updates for years, so it'll stay relevant for a long time. If you're upgrading from an older Galaxy phone, I definitely think it's worth it. Even though it's expensive, I think you're getting one of the best Android phones you can buy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All Around A Really Good Phone
on July 7, 2026
Posted by: Pappibri
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra really gets the job done. From taking awesome photos and videos to the great editing it offers it has exceeded my expectations. And the Galaxy AI helps in tons of ways whether with photo editing, information searches or just about everything. All around a awesome phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My cell is awesomely cool...
on July 7, 2026
Posted by: Navioshkwe
[This review was collected as part of a promotion.] I love my cell,it also does what I ask,it takes good pics...which i can play with,with my AI...it's very fun and addictive!!! There's games,just about anything u want,it's here....thnx Samsung ur phones r great!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Two Features Missing
on July 7, 2026
Posted by: NillaCat
[This review was collected as part of a promotion.] Samsung's Galaxy S25 Ultra has a plethora of useful features, ranging from user-friendly options to the Galaxy AI suite of solutions. This phone has, or can access, almost any resource one may need on a daily basis, except for two that I find very useful. One of those being an IR remote emitter. I would love to be able to use my phone as a universal remote to the devices which require the IR function. The other would be an SD card slot that would enable me to free up storage on my phone by uploading my vast library of photo, video, and audio files. I am aware that I could use a flash drive, external SSD, cloud services, or computer connection to do this, but I find that would be another "something to have to keep up with," which I already have enough of. Cloud services run the risk of file corruption, hacking, security breaches, etc. All in all, I highly recommend the Galaxy S25 Ultra to anyone who is at least a slightly power-user.
Value
5
Written by a customer while visiting Samsung US