Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Amazing features
on May 19, 2026
Posted by: Love2upgrade
[This review was collected as part of a promotion.] Excellent device, exceeds all expectations and more. Galaxy ai is an amazing tool and I've still have yet to use it to its full potential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pros and Cons
on May 19, 2026
Posted by: Kuarugi
[This review was collected as part of a promotion.] This device works great, his fast and reliable. Good networking and gaming speeds. One of my many issues with it is how easily dirt and debris get into the camera lenses making the camera nearly unusable do to the auto focus lens glitching or getting stuck.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hey Kuarugi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the processing power, reliability, and usage of your device. We have provided a link to the Samsung Support Team to help you with the debris you mention experiencing in the camera lenses of your device at your convenience. They can review any and all options to resolve this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone!
on May 19, 2026
Posted by: DonCee
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and honestly it’s the best phone experience I’ve ever had. The display is incredible, the battery easily lasts me through long workdays, and the camera quality is on another level, especially night shots and zoom. The S Pen has also become something I use daily for quick notes, editing photos, and staying organized.
What really surprised me though is how useful Galaxy AI has been in everyday life. Features like live call translation, note summarization, photo editing, and Circle to Search actually save time and make the phone feel futuristic instead of gimmicky. Galaxy AI makes multitasking smoother and helps me get things done faster whether I’m working, traveling, or just creating content.
Performance-wise, everything feels fast and premium. Gaming, streaming, editing videos, and running multiple apps at once is effortless. Samsung also nailed the design, the titanium finish and screen quality make the phone feel ultra premium in hand.
Overall, the Galaxy S25 Ultra exceeded my expectations. If you want a phone that combines power, creativity, productivity, and cutting-edge AI features, this is it.
What really surprised me though is how useful Galaxy AI has been in everyday life. Features like live call translation, note summarization, photo editing, and Circle to Search actually save time and make the phone feel futuristic instead of gimmicky. Galaxy AI makes multitasking smoother and helps me get things done faster whether I’m working, traveling, or just creating content.
Performance-wise, everything feels fast and premium. Gaming, streaming, editing videos, and running multiple apps at once is effortless. Samsung also nailed the design, the titanium finish and screen quality make the phone feel ultra premium in hand.
Overall, the Galaxy S25 Ultra exceeded my expectations. If you want a phone that combines power, creativity, productivity, and cutting-edge AI features, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the add ons
on May 19, 2026
Posted by: Ab5198
[This review was collected as part of a promotion.] I can do everything with this phone.
I love how the Galaxy AI helps me write responses and has suggestions while texting making quick responses easy.
I definitely use it for work. The video quality is great!
I always buy Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why get anything else now?
on May 19, 2026
Posted by: Huecario
[This review was collected as part of a promotion.] Why get anything else? This does all you need and covers a vast area of things. Great battery, graphics for all games, cameras, and AI features, but you really won't use it much. The S26 only has AI, so no need to get that. The S25 Ultra is the all and everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing Features, Camera, microphones
on May 19, 2026
Posted by: SamsungOnly
[This review was collected as part of a promotion.] I have only Samsung products throughout my home. The S25 was a huge leap foward to my last phone. The camera alone is fabulous. So many features and manual abilities all packed into such a small sturdy device that provides the most stunning pictures and videos is simply astonishing. Being a "senior" citizen now and evolving much slower than technology, the depth of all the features is intimidating at first, but with the help of Galaxy AI and the preloaded apps, the resources are simply a click or two away for instructions and guidance.
The health and lifestyle built in functions to monitor and record everything that you set it to monitor is going to help me live as long as possible for the sheer purpose but to see Haleys comet twice in one life time and the huge leaps in progress that Samsung has been doing unfailingly for the past 30 years of enjoying their products. Samsung only for this guy.
The health and lifestyle built in functions to monitor and record everything that you set it to monitor is going to help me live as long as possible for the sheer purpose but to see Haleys comet twice in one life time and the huge leaps in progress that Samsung has been doing unfailingly for the past 30 years of enjoying their products. Samsung only for this guy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply ULTRA!!!
on May 19, 2026
Posted by: Dtrik2687
[This review was collected as part of a promotion.] I love my Samsung Galaxy S25 Ultra for so many reasons, but the main reason is because it doesn't take over my life, it helps simplify it. I can say Gemini add the dogs vet appointment to the calendar for 2pm next Thursday and remind me. Not only will AI add it, but when next Thursday rolls around I get a reminder of the vet appointment. In the car the Samsung Galaxy S25 Ultra is a game changer. 5G capable speeds with Hotspot capabilities so everyone is happy. I just get in and it connects to my android auto flawlessly. I can ask Gemini to add a destination on Google maps or play my favorite playlist on Spotify or whatever music app you use. Hands free, still on the wheel, eyes still on the road. Having kids or even big friend groups you know photos are going to be involved. This phone can handle it. The camera is amazing. Awesome zoom. With amazing clarity. AI assisted editing, how cool is that. Circle what you want removed, gone. Someone isn't looking in this picture but they are in this picture, use AI to swap their faces. Done. now everyone is smiling in the picture and it is really them not a AI mock up. Have some downtime need something to do. This phone has handled any game from the Google playstore I've thrown at it no problem. I know Its hard to completely convince someone to buy a phone from a review. I'm not here to do that I am here for those on the fence that need a little nudge, a little push, to go ULTRA!!! You will love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
“S25 Ultra: S-Pen Brilliance Meets Galaxy AI Fun
on May 19, 2026
Posted by: QUEENBINTJ28343
[This review was collected as part of a promotion.] I use the Galaxy S25 Ultra every day for both productivity and creativity. One of my favorite features is the S Pen, which lets me quickly write notes directly from the lock screen without opening apps or unlocking the phone. It genuinely helps me stay organized and remember important things throughout the day.
I also really enjoy Galaxy AI. I’ve used it to turn selfies into fun, creative character-style images, adding a level of personalization that makes the phone feel more interactive and entertaining. The Galaxy AI features actually feel useful rather than gimmicky. I've also used Galaxy AI to create my avatar and enjoyed the process.
As a college student, I use my phone for school, communication, notes, photos, streaming, and everyday tasks, so having a device that handles everything smoothly is important. The screen is beautiful, performance is fast, and the overall experience feels premium.
The S25 Ultra feels like a device designed for people who want both productivity and creativity in one phone.
Value
5
Written by a customer while visiting Samsung US