Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This product has so many great features
on May 19, 2026
Posted by: LovemygalaxyS25ultra
[This review was collected as part of a promotion.] I absolutely love the Samsung galaxy S25 ultra. I use it daily making videos and taking pictures.When I take pictures I love that I can put myself in the picture with my grandkids even when I am not able to be there because of work. Oh and the Al sketching is so awesome, at night we lay beside each other and draw or doodle on the screen and AI brings out drawings alive...Just absolutely love the smiles the kiddos have on there face,plus I can't draw but AI makes me feel like I can...lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is the ultimate all-in-one powerhouse.
on May 19, 2026
Posted by: QueenBee
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is amazing, it handles everything I throw at it without a problem. From work to fun, it's perfect for everyday use.
The built-in Galaxy AI is incredible and saves me time every day. It's like having a personal assistant that helps with everything from editing photos to writing.
Galaxy AI makes work and multitasking super easy. I can draft emails, summarize documents, and stay organized no matter where I am.
Watching movies and playing games on its huge, vibrant screen and powerful processor is awesome, with no lag at all.
Seriously, if you want a phone that does it all—gaming, streaming, working, and has the latest AI—the S25 Ultra is totally worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best smart phone from Samsung
on May 19, 2026
Posted by: Larrywp408
[This review was collected as part of a promotion.] This will be the third samsung galaxy s-series phone I've owned and is by far the best. It's very fast, has excellent cameras and build quality. After the recent 8.5 oneUI update the phone feels even faster and responsive. There are so many ways to customize this phone to your needs it always feels brand new. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the features of this phone are great and give good
on May 19, 2026
Posted by: Daniel
[This review was collected as part of a promotion.] is the best not only the phone but its fast motion great experience usining as a i had see and the ai great at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 19, 2026
Posted by: QueenB
[This review was collected as part of a promotion.] I will never switch to any other phone! Android,galaxy user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not enough of an upgrade
on May 19, 2026
Posted by: Hard2hateSamsung
[This review was collected as part of a promotion.] I previously had an s24 Ultra, having the s25 Ultra I didn't see a huge jump in comparison for the price of a new phone. Other than it feeling a bit lighter I should have just stayed with the s24 Ultra.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel that you've made a good investment in a new device that is exciting to use every day. We have provided a link to the complete manual for your device to help you discover all of the changes to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Needs consumer control
on May 19, 2026
Posted by: Alwaysasamsunguser
[This review was collected as part of a promotion.] I don't like the fact that I can't group my apps i ons into folders nor the fact the main screen can't be changed and are locked in. However, some of the affects of software is nice. It just needs to be met in the middle where I can decide what my set of apps look like to the running software.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hey there Alwaysasamsunguser, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that there are aspects of your device that you enjoy using every day. We have provided a link to the complete manual for your device to help you best customize your device to your preferences. We have also shared a link to the Samsung Support Team if you have questions, or believe your device is not operating as intended. We appreciat you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 19, 2026
Posted by: Picturetaker
[This review was collected as part of a promotion.] Great phone I use it for work to take pictures with the phone takes great pictures and Galaxy Ai helps with suggestions and adding tasks
Value
5
Written by a customer while visiting Samsung US