Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(20,131 Reviews)
Open Ratings Snapshot
Rating breakdown 20,131 reviews
5 Stars
17,275
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,101 out of 1,276
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4 out of 5
4
It does everything as a PRO.
on January 17, 2026
Posted by: Denny
Verified Purchase:Yes
It's better than I expected and easy to learn all the new features. I'm 85 years old and thought it might be over my head. it's the best phone I have ever had.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 28, 2026
Hey Denny, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how easy you have found the usage of your new device, and that it is suprassing all of your expectations. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: An Mu
Expertise:Expert
Verified Purchase:Yes
Most features are similar to my s24 ultra. The phone feels lighter than the s24 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey An Mu, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the lighter design of your new device, and finding it an easy upgrade from your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on January 29, 2026
Posted by: Samantha L
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone so much. Very large beautiful screen, good storage, and runs fast!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hi Samantha L, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone so much and finding it easy to carry, appealing to look at, and fast during your usage. We have provided a link to the full manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great quality
on February 3, 2026
Posted by: Nisha
from Memphis Tennessee
Expertise:Expert
Verified Purchase:Yes
Seriously, this device is top-notch! The build quality feels amazing, like it's built to last. And can we talk about the battery? It just keeps going and going, no need to constantly hunt for a charger. It really does tick every single box I was looking for in a new phone. The camera is absolutely phenomenal, the pictures are so crisp and vibrant. I've been so impressed with how well it performs in every situation. If you're on the fence, I'd say go for it, you won't regret it! It's definitely my favorite phone I've ever owned.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Nisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the amazing features and capabilities of your device. We love that you are capturing amazing photos and videos with your device. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra class 25
on February 13, 2026
Posted by: MikeB
Verified Purchase:Yes
So many options it takes time to figure it out.
When you do it's great.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there MikeB, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding so many amazing enhacements available. We have provided links to resources to help you explore the new device, and best align the settings to your preferences, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the design and its new features
on February 12, 2025
Posted by: GTISBACK33
[This review was collected as part of a promotion.] Enhanced camera capabilities offer stunning image quality with improved low-light performance. The vibrant display boasts increased brightness and color accuracy for an immersive viewing experience. A more powerful processor ensures smooth multitasking and seamless gaming. Battery life has been extended for uninterrupted usage throughout the day. The sleek design features refined materials for a premium feel. Durable construction provides enhanced protection against daily wear and tear. Advanced software integrations offer a personalized user experience. The Now bar redefines mobile technology. This innovative tool truly streamlines daily activities. Its intuitive design makes complex tasks feel effortless. With a single gesture, you can accomplish what used to take multiple steps. This enhances productivity and simplifies workflows. The integrated audio eraser is a game-changer. Background noise disappears, leaving crisp, clear audio. It's perfect for enhancing recordings and calls. This seamless integration of features creates a powerful and efficient tool. It's a must-have for anyone looking to simplify their digital life.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A powerful phone for those that want one
on February 16, 2025
Posted by: carnage2405
[This review was collected as part of a promotion.] 1. The phone has much better, less aggressive shape design in comparison to 2024's model. I think it pays homage to the Samsung A5 actually.
2. I love the camera and the quality. Better than what's on the market. 200 MP is simply amazing.
3. Now Brief is a good addition so far, helps with the minimalism we all seek on the lock screen. It could be a tad more useful when I expand it though, it seems to really be a little bit more of a weather app
4. Implementation of the new One UI is excellent. It makes things more succint regarding icons in the taskbar and whatnot
5. It fits nicely in male pockets, it's a delight to hold (due to its metal finish).
5. Stylus should've been bluetoothed
6. The phone does feel a little bit heavy and sore to hold after some time
7. Would've been awesome to have fingerprint recognition all over the screen or on a large portion of the screen's bottom half
8. The incorporation of AI is definitely a plus, but needs some work. Gemini works decently on the phone but it's not quite a true assistant, as it is more so just a really good search engine.
9. Translation of calls is a really good and welcome feature!
10. Screen quality and screen size is phenomenal. Same goes with the fast charging feature and battery use. Very impressive.
Overall, a high quality, flagship smartphone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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