Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(23,219 Reviews)
Rating breakdown 23,219 reviews
5 Stars
19,914
4 Stars
2,548
3 Stars
449
2 Stars
140
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Feeling Mislead
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
It feels like a quality phone, but it feels a little bulky and the images feel a little misleading. I feel like a better description for the Titanium Pinkgold would be soft pink gold or barely there pink gold.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the quality feel of your device. We appreciate you providing your feedback on the appearance of your device as we continue to innovate our product line. We do recommend protective cases on all devices to help ensure protection from accidental bumps and drops of your device. We have provided a link to the Samsung Support Team if you have questions about available accessories, or any features on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Patricia
from Ardmore Oklahoma
Expertise:Expert
Verified Purchase:Yes
I've always been a Samsung phone lover! So Im gonna give it 5 stars! SAMSUNG PHONES THE BEST OF THE BEST😍😍😍😍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Patricia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your phone, and that you believe it to be the best. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Justin
from Idaho
Expertise:Expert
Verified Purchase:Yes
Fast, great battery, and smooth experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hi there Justin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the processing speed, battery life, and experience of your device thus far. We have provided links to resources to assist you with discovering all of the amazing capabilities, aligning the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Richie Persad
from Secaucus new jersey
Expertise:Beginner
Verified Purchase:Yes
Excellent product best purchase ever, i love my new phone , its a bit costly but needed
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on April 15, 2026
Posted by: QueenJo2000
[This review was collected as part of a promotion.] This device works really fast and efficiently. The camera is also a really good quality. Its very updated and look very nice as well as functional. I didnt know how I would feel about Galaxy AI but I dont mind it and it can be really helpful. Overall very good phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S25 Ultra is a great phone.
on April 20, 2026
Posted by: Dogs3lover
[This review was collected as part of a promotion.] I wish they would have told me the S25 Ultras pen does not work the camera.. I specifically wanted this phone.for the purpose of using the pen for pictures. Overall phone is great. The Galaxy A1 works amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
First galaxy in many years, switched from Moto
on April 20, 2026
Posted by: MotoToGalaxy
[This review was collected as part of a promotion.] Motorola was my brand of choice for years, until I was able to buy the galaxy s25 ultra, and genuinely mega-impressed by the phone, Galaxy AI, the camera, that it has satellite messaging capabilities if theres no service (thats crazy), the P-i-P possibilities/dual view is awesome, and the s pen is awesome. Ill be a galaxy user from here on out for sure. Looking forward to the s26 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 20, 2026
Posted by: Axax2p
[This review was collected as part of a promotion.] Loving the phone, lots of features, definitely enjoying the galaxy ai, of the device automatically optimizing it for whatever task I'm doing be that movies writing reading or even giving this review
Value
5
Written by a customer while visiting Samsung US