Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product.
(
1,098 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
This thing is a beast
on May 12, 2025
Posted by: Zach
Expertise:Expert
Solid device overall . I've been using Samsung flagships.since the galaxy S3 and I've been pretty happy with them. But the reviews saying the camera sucks are accurate . Pics come out grainy or blurry if there's any kind of motion involved ,This has been. A problem for as long as I can remember. But don't listen to the non tech people on here leaving reviews talking about how one UI 7 is more complicated ,The S25 ultra deletes emails or pics by itself etc .....No it doesn't. That sll comes down to user error like always .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi Zach, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage and features of your new phone. We have provided a link to an article to help you with the features of your camera to get the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you have need. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on June 11, 2025
Posted by: Bigtim719
[This review was collected as part of a promotion.] I am a lifelong android user. The features in my 25 Ultra are the best yet. I use the Galaxy AI features on a daily basis. The Photo Ambient Wallpaper made my current wallpaper. Photo Assist helps me edit my photos like never before. Circle to Search is my personal shopping assistant. I also stream my shows during my breaks at work. The full use of the screen makes it a pleasant experience. You will definitely enjoy the experience of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best thing about this device and what I like t
on June 21, 2025
Posted by: ANTHOv
[This review was collected as part of a promotion.] Well, I use my Samsung devices, I have my. Tablet S6 lite, I also have my Samsung Galaxy S23 ultra and my devices like my Samsung headphones Galaxy buds, 3, my smartwatch the Samsung Galaxy Watch 7, but I wanted to win the device for a better experience in the photographic section.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 1, 2025
Posted by: Jhr5474
[This review was collected as part of a promotion.] I yearly buy the ultra version when it comes out. I am a android geek, so I buy and modify multiple pho es a year. The Galaxy s25 ultra is the top. I have owned all of this years flagship in 2025. This phone is more responsive. Feels premium in my hand and has great battery life. Samsung makes amazing phones, and the photos!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on November 17, 2025
Posted by: Gg2025
[This review was collected as part of a promotion.] I use the Samsung 25 Ultra for gaming and it has been amazing. No overheating and great battery life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Carlos
from Florida
Expertise:Beginner
Verified Purchase:Yes
Badbaddddðddddddddddddddddddddddddddddðddddddddddddddd
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jacob C
from California
Expertise:Expert
Verified Purchase:Yes
The phone is okay. But what the heck happened to my messaging app. You guys forced me to use Google Messages and I am constantly having this RCS issue and not receiving messages. I have removed the update from my app several times already. Samsung you need to fix this.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Jacob C, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your messages are to you every day, and we would love to help you troubleshoot this experience. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone but cannot use Dual sim
on December 21, 2025
Posted by: Saurabh
from Irving
Expertise:Beginner
Amazing phone. Worth hype around the phone. Only issue with me that its second sim slot is not proper and cannot use dual sim on my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US