Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product.
(
1,098 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
samsung galaxy s 25 is an awesome powerful phone
on December 7, 2025
Posted by: sonny090812
[This review was collected as part of a promotion.] I love my Samsung Galaxy s25. It the best most powerful device I have used. I use it everyday and everywhere. It becomes a great tool in life. It makes my life a whole lot easier. I use it for streaming, taking photos, capturing videos and editing them and uploafing them to social media. Its clear and colorful display makes my content creation a lot more effectiove and efficient. Its Galaxy AI supports my creativity. I just draw something on the picture and it generates an awesome image. Its a game changer. I also use my phone for entertainment and gaming. Watching movies with it is so pleasant that I barely use other devices. Images are clear and the sound are captivating. I also dont have problems with fluidity. I use my phone at work too. It helps me with research and location. Its powerful that I never encountered glitch or slow down. Its really helpful with dealing with high demand and quick transtion environment. I use my samsung galaxy s25 with sports too. I use it to take videos and photos while watching sports competitions. I also use it to film me as i play basketball. I love my samsung phone and i will never go back to my previous phone. Samsung once again proved it innovative, reliable and inspiring. It will continue to dominate the market as it paves the way to the future. Samsung is a game changer and will be one for the future to come.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sathyaraj
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
I recently upgraded my Samsung device and from day 1 my video quality got worse. There is a blur image that keeps coming in while I am on phone.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 20, 2026
Hi there Sathyaraj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to assist you with the blurry videos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if this is not what you are referring to with your device, or have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Debo
Verified Purchase:Yes
A Powerhouse, Super Phone! Solid, Fast, The Camera is Amazing! This is the Best Device Out!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there Debo, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving this new device, and finding it to be the best you've ever had. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review: Samsung’s Smartest and Mo
on May 7, 2025
Posted by: Hashupic
The Samsung Galaxy S25 Ultra stands as Samsung's flagship for 2025, blending cutting-edge hardware with advanced AI features. Here's an in-depth look at its performance, design, and capabilities.
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Hashupic, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your new phone, and are finding so many amazing features of Galaxy AI to use every day. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great future
on July 22, 2025
Posted by: Elonmusk
from West Africa
Expertise:Beginner
Thanks to Samsung for all time help and support love it
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gratitude
on May 8, 2025
Posted by: Anonymous
from Benin city, upper sokponba Jesus Christ
Wow, words are not enough to express my gratitude, exclusively awesome
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R Team, May 9, 2025
Hello Samwizzy a1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with you new phone, and finding it to be awesome for a range of daily tasks. We have provided links to a few resources to help you further discover features and capabilities of your device, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pictires
on February 4, 2025
Posted by: CheChe
I absolutely love my S25. I am still exploring it and it takes amazing pictures.
Written by a customer while visiting Samsung US
Customer Rating
4
The features are remarkable, the quality is great!
on February 7, 2025
Posted by: Jason60
The military discount and trade-in bonus offer a substantial discount on my Samsung Flip.
Written by a customer while visiting Samsung US