Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Worth the upgrade from the Z Fold 6 and S24 Ultra
on February 10, 2025
Posted by: aac1988
[This review was collected as part of a promotion.] This phone is super smooth.. I think Samsung has finally reached its US competitors level of smoothness and also picked up some inspiration from it. Do I dislike it? No. I am actually digging how Samsung made it their own and added many personal touches to make it their own. The cases that came out with phone are also on the next level.
Some are saying this phone isn't worth the upgrade... if you're looking to just text/call people.. then of course skip all upgrades..lol.. these aren't early 2000's brick phones haha. If you're spending this much though, you're clearly buying for the added functions that enhance your day to day life. I am loving the improved AI functions that were introduced in the S24 Ultra.
I am enjoying the "Now Brief" as this is helping better prepare me for my day. I do have my suggestions that I have been sending to Samsung to better enhance the user experience and can't wait to see what input others are sending.
My experience overall has been very positive. I also got one for my mom as well and she loves it, she upgraded from the S23 Ultra. There is a noticeable upgrade w/ the photo enhancements.
We love sending the live gifs from the motion pictures and playing around with the AI photo editing features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The audio is the best and what a quality camera
on February 10, 2025
Posted by: DaniVale27
[This review was collected as part of a promotion.] The audio is the best and what a quality camera The audio is the best and what a quality camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good photos, the best phone
on February 10, 2025
Posted by: Valerdar27
[This review was collected as part of a promotion.] Very good photos, the best phone
The audio is the best and what a quality camera
The audio is the best and what a quality camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone
on February 10, 2025
Posted by: Swag978
[This review was collected as part of a promotion.] The new design is what made me purchase the screen quality is amazing with pro scaler snap dragon x elite for galaxy is butter smooth only thing I could ask to make it 100% perfect would be a larger battery
Value
4
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Swag978, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding the usage of this device to be so easy and seamless thus far. We hope you find time soon to fully explore the enhanced software capabilities across apps, and the features of Galaxy AI. We have provided links to some great resources to help you with this exploration, and answer any questions that may come up as you continue to use this new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I used.
on February 10, 2025
Posted by: Samsam
[This review was collected as part of a promotion.] I been use the phone I didn't had any issues !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 10, 2025
Posted by: Dewy
Expertise:Expert
So good I want to use them for my birthday & Valentine’s Day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra review
on February 10, 2025
Posted by: Oelamin
[This review was collected as part of a promotion.] The new s25 ultra is a beast, I have upgraded from the S23 ultra and I see a huge difference. Smooth software, better camera
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5