Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,130 Reviews)
Rating breakdown 20,130 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
This product has some great features
on October 9, 2025
Posted by: Shadownox
[This review was collected as part of a promotion.] Some of the great features in the S25 Ultra are the enhanced Galaxy AI, the 100x zoom, the 5000mAh battery and much more. The Galaxy AI has some great features like Cross-App action to help perform multiple task at once. Some new AI features after the recent update are also helpful. One of those features are Now Brief. Now Brief is extremely useful if you forget things a lot, it can tell you reminders and tasks that you have set, you can also customize it to what you want to see. The 100x zoom, the quality is great when it comes to taking photos using the 100x zoom, the pictures come out better then you can imagine, the details in the photo are going to look great. The 5000mAh battery can last up to 2 days depending on how often you use it. Another feature that I think is great is the processor, the Snapdragon 8 Elite. The Snapdragon 8 Elite is an extremely good processor for high performance games that uses a lot of details to run and perform better but with one cost and that is the battery life, the Snapdragon 8 Elite uses a lot of battery meaning that the battery life is going to deplete much faster then usual.
Value
5
Written by a customer while visiting Samsung US
Posted by: Aswini
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
The new S25 Ultra is very light weight and has a very stunning display and camera. The S Pen lacks bluetooth otherwise everything else is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hey there Aswini, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lightweight feel and design of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device that highlights hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team to assist you any time questions come up about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on October 17, 2025
Posted by: Bestphones
[This review was collected as part of a promotion.] This phone is top of the line compared to similar phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always been with Samsung
on November 1, 2025
Posted by: Work2hard
[This review was collected as part of a promotion.] I use my phone for everything, work, school and home. Does everything I need for streaming apps and playing games. AI is easy to use and understand and helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for multitasking
on November 3, 2025
Posted by: SamSam7
[This review was collected as part of a promotion.] I am a mother of 7, working from home, and managing all my family's activities. This phone is a powerhouse with spilt screen, built in Microsoft, and all of the newer ai features. It's like a mini tablet.
Value
5
Written by a customer while visiting Samsung US
Posted by: Zee awan
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone ever unbeatable camera resolution and Fast processing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The s24 ultra was better. Thats not a compliment.
on November 6, 2025
Posted by: Nick98
[This review was collected as part of a promotion.] This phone has had quite a few problems that I should not have to deal wkth and I shouldn't have to reset my settings to fix the problems that ive never had before on any other phone including my galaxy 24 ultra.
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hello, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as expected. Without knowing what features specifically are causing this frustration for you, we have provided a link to the Samsung Support Team for your convenience. They can help you troubleshoot your experience, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has been by far the most reliable brand!
on November 12, 2025
Posted by: Combatwounded
[This review was collected as part of a promotion.] Samsung has been the most reliable and easiest to use brand to date for my family and I. Their AI system has dramatically helped with school work and business issues we have experienced. There is no guess work, having to restart, unplug, or none of those crazy steps when connecting devices to a network or to other Samsung devices. Samsung is my favorite brand and as a person who has an issue with perfection Samsung has by far kept their products as close to perfect is every way!
Value
5
Written by a customer while visiting Samsung US