Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great smartphone (Coming from S21U)
on February 8, 2025
Posted by: ZeusEBG
from Washington
Expertise:Intermediate
Only have had it for a few days, but it runs smooth as butter, the UI is as customizable as ever. The camera is a nice bump as well. It's the same Ultra quality you expect, but now even faster and smoother. If I had an s24u I don't think I'd make the jump quite yet, but anything older, go for it, you can't go wrong.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is pretty great!
on February 8, 2025
Posted by: Shijian69
[This review was collected as part of a promotion.] Everything, what i wanted them but that's soooo cool!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Someone who jumped from an S20 Ultra
on February 8, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Much better than the s20 ultra which is. not hard to do now Id guess. was very easy to transfer all my old data unlike before. the camera quality is also better. especially the 100x zoom. thats about it. oh also the pen! love the pen thing so useful for my art stuff so i dknt need a big ol tablet everywhere i go. Also the audio eraser is AWESOME. honestly just tried it ina video ive been meaning to get rid of the audio in and it was perfecttt.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than my 15 pro
on February 8, 2025
Posted by: UGExRoyal
[This review was collected as part of a promotion.] I genuinely saw the difference in build quality and performance as soon as I finish setting my phone up. The screen has a better resolution and has upscaling with AI just like a Nvidia graphics card, and also includes said feature into your photos to make them look better. I definitely love the switch and will stick with samsung for a long while
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The good and the not so good
on February 8, 2025
Posted by: Smiller
[This review was collected as part of a promotion.] The camera in the new S25 Ultra is amazing!! AI tools are great!! My main concern is the battery life. I am running same apps etc as on my S24 Ultra and battery life is a about 50% less!! Please help Samsung!!
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there Smiller, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so thrilled with the camera and enhanced features of Galaxy AI. We would love nothing more than to help you with the battery life of your device, and have provided links to a few articles below for your convenience. We have also shared a link to the Samsung Support Team if this experience with your battery continues, or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So far my Favorite Galaxy Phone yet...
on February 8, 2025
Posted by: AcidDaemon
[This review was collected as part of a promotion.] This phone is overall amazingly fast. Opening apps is fast and seamless. The new way of tiling apps that are in the background looks great. Compared to the fold series phones, I don't even notice this phone in my pocket. Texting on it is great for larger fingers. The camera can capture things with great detail at a very long distance, I took a very clear picture at 100x zoom of my truck at almost 50 yards. The stability in the camera is extremely accurate. The flash is extremely bright. Even working where I have very poor cell service the battery lasts all day. 8 hour day I only used 40%. The step counter appears to be more accurate. I purchased the Jet Black 1TB model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I ever used coming from Pixel
on February 7, 2025
Posted by: Vishal9925
[This review was collected as part of a promotion.] Amazing Integration of Apps with Gemini. Now On Cards. Lovely Camera.
Value
5
Written by a customer while visiting Samsung US