Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
My new phone. Killer
on February 10, 2025
Posted by: 123456
[This review was collected as part of a promotion.] I'm so I'm so excited about my new phone. I just can't wait to let everybody know because the new AI like this program. I'm using right now. I'm talking into my phone, not writing. I love the way it's handling my pictures. My storage, everything is so amazing. I've had this type of a phone Samsung for years. But now it is something i've never seen before transformed into this beautiful machine that it's going to make the quality of my life so much better as i'm disabled
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It gets everything that matters right
on February 10, 2025
Posted by: Rassau
[This review was collected as part of a promotion.] I actually like the new physical design a lot more than I thought I would. The slight reduction in size and noticeable weight reduction make it much more manageable in the hand, and makes overall usability so much better than previous ultras. I really like the Galaxy AI features it provides too. They're actually genuinely useful tools. I especially enjoy the Now Brief giving me info on my calendar, weather, and other suggestions for my day. Its really nice just to get all that info in one place. I really enjoy the SPen, it's really the main reason I got this phone. Taking handwritten notes across samsung notes and calendar have become staples in how I organize my time and information. I personally don't mind the loss of Bluetooth S Pen, but I understand how some might. One UI 7 has been wonderful as well. No complaints whatsoever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing new model for 2025
on February 10, 2025
Posted by: Scythus
[This review was collected as part of a promotion.] I upgraded from the Galaxy 23 Ultra which was already a phenomenal phone, but the S25 Ultra just added so many new features that I was blown away. First the curved corners make the phone so much more comfortable in the hand whether just using one hand or turning the phone in landscape mode. The "Brief Now" feature is perfect for getting a quick glance at any moment during my day and I love that it adjusts based on the time of day. The AI features on my photos and videos are equally amazing especially when being able to tweak audio settings or canceling out certain sounds. Overall, a great upgrade to a product line I've used for many, many years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Love the speed functionality
on February 10, 2025
Posted by: CookExpertConsulting
[This review was collected as part of a promotion.] Big screen allows for great streaming. Ultra wide camera snaps perfect pics. I'm able to handle all of business needs from my phone. Great overall phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great camera features like audio
on February 10, 2025
Posted by: Locutus2222
[This review was collected as part of a promotion.] The seamless apps integration with Ai is phenomenal
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features It is even more smooth
on February 10, 2025
Posted by: Samsum
[This review was collected as part of a promotion.] The device is very smooth now and feels so good.
I use it for my work and personal purpose and it’s the best phone
I use it for my work and personal purpose and it’s the best phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US