Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Pretty good
on February 12, 2025
Posted by: RG0524
[This review was collected as part of a promotion.] I got the S25 Ultra a week before launch and it has been pretty good so far. This is the first Ultra I've owned but have always had Samsung phones in the past. I like quite a few of the new features with AI and oneUI7. I don't find myself using the SPen all too much I forget it is there most of the time. The anti reflective screen is one of the best quality of life things I've noticed and also the speakers sound better than my last phone did. This is also the first phone I've had that uses 45w charging that's a plus it seems to take no time to get back up and running. Overall I feel pretty good about the S25 Ultra and I'm glad I upgraded.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Greats improvements
on February 12, 2025
Posted by: WarriorPrincessLiz
from Ocala, Florida
Expertise:Expert
Overall is great and it has good updates, but it also has some downgrade. Like the ability to use the S-pen remote features. Like taking pictures. Galaxy Notes phones has always been my favorites, specifically for the S-Pen and the quality of photos. The other downgrade is the ability to expand memories using Micro SD card.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sooo many features!
on February 12, 2025
Posted by: SoundMan
[This review was collected as part of a promotion.] I've been using the new s25 ultra for just ucer a week and there are so many years apps that run better and respond quicker. The camera is amazing!!! The now brief is a cool feature and helps me start my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is AMAZING!
on February 12, 2025
Posted by: Macho78
[This review was collected as part of a promotion.] The sleek design is truly captivating, and the lighter weight makes it remarkably comfortable to hold. Its enhanced speed ensures a seamless and responsive user experience. The deep, jet black color adds a touch of sophistication. This device offers a compelling combination of style and performance. It's a pleasure to use such a refined piece of technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding phone with great options
on February 12, 2025
Posted by: Fastride724
[This review was collected as part of a promotion.] This phone out preforms any previous model.The new cameras are unbelievably perfect for photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 Ultra to Ultra S25 Upgrade
on February 12, 2025
Posted by: Cameron
[This review was collected as part of a promotion.] I switched from the S23 Ultra to the new S25 Ultra. I really like the new screen design, while the curved screen had a nice wow factor it was always susceptible to scratches and cracking due to cases not being able to be higher than the screen. Even after applying a UV adhesive glass screen to the S23 it still cracked underneath the that glass. I also dind the S25 to be lighter and operation seems smoother. Really enjoying my upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A phone just like all the others, unfortunately
on February 12, 2025
Posted by: WDE33
from AZ
Expertise:Expert
THEY FORCE YOU TO USE THE APP SCREEN IN VERTICAL MODE ALPHABETICALLY now not leaving an automatic sort function while viewing the app drawer horizontal. Trying to return to a horizontal app drawer means custom sort or you moving every single app where you want them. Lame that they changed that after a dozen yearsthe other way. The exact opposite of every Samsung before this. ALMOST ALL GOOD LOCK (HOME UP, NAV UP) DO NOT WORK so we can't fix the app drawer problem or customize away the forced nav bar hint as if we dont know where the bottom of the screen is. IVE HAD EVWRY RELEASE SINCE THE S2 EPIC 4G TOUCH AND THIS FEELS LIKE AN UPGRADE TO REMOVE FEATURES to mimic another cetain company device all the way down to the physical design of it. Feels good and snappy bit the one UI7 is not that great. Also assistant is what you want to use for your phone to actually do things for you the gemini ad thing is just an ad. Most of the time the gemini tells me he doesn't know how to do that yet (if I ask to open an app, for instance).
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, February 14, 2025
Hey there WDE33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a device that is not operating as expected or intended. We have provided a link to the full device manual to help you with the Auto Rotate settings, and app layout you mention. We have provided a link to an article to assist you at your convenience with the apps you mention not functioning properly. We have also provided a link to the Samsung Support Team to assist you with the Gemini features you mention causing frustration. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US