Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Beautiful Creation
on February 17, 2025
Posted by: Blkwdw69
[This review was collected as part of a promotion.] This machine moves seamlessly thru apps & it seems to be a great phine so far! I actually traded-up from the S24 Ultra to the S25 Ultra! It was amazing to be able to upgrade & get into the AI experience with this device! The Now Briefs for morning, afternoon & evening definitely keep me up to speed with the goings ons!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Pictures!
on February 17, 2025
Posted by: Huglife
[This review was collected as part of a promotion.] The camera just continues to improve. I love taking pictures and videos, both are great quality. Having the capability to drown out the background noise makes all the difference.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Feels like being back home.
on February 17, 2025
Posted by: TrueBlue
[This review was collected as part of a promotion.] So I feel I should start by saying I absolutely love my Samsung Galaxy S25 ultra. Before the pandemic, I had a Galaxy note9 all the way down to the S2. I briefly went to the other side, but always missed my Galaxy. I'm back to say that Samsung is definitely the more superior device. Everything is seamless and well managed. I recently tested out the camera yesterday on the moon and I got a pretty amazing picture with a hundred time zoom. I'm really big on editing pictures and Samsung. Let's me edit the way I want to in a very raw form. I haven't tested out the video editing yet, but i'm very excited to see what I can do with the sound. I did, however, like playing with the picture editor. I can circle anything I want and remove it, and AI will replace it with either the background or something else. I can also circle a picture to find something. Can't wait to see what else Galaxy will unleash!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on February 17, 2025
Posted by: VballRef
[This review was collected as part of a promotion.] The transfer between my Galaxy S23 Ultra and the Galaxy 25 Ultra was quick and easy. The camera on the Galaxy 25 Ultra is amazing, and the ability to have multiple screens running is fantastic. I also like the ease of sharing information with my other devices. The ability to haveseamless actions across apps is a huge bonus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra Greatness
on February 17, 2025
Posted by: SpiritS23
[This review was collected as part of a promotion.] I love the new audio eraser! It's an excellent editor that has saved alot of my great videos by taking out certain unwanted background noise and I couldn't be more thankful! I also really love now brief telling me about my day and letting me know past picture memories while also reminding me of family and friends birthdays! Im very impressed with this phones design and the camera . The camera with the extra 50 mega pixel ultra wide really sells the picture quality. I've taken amazing pictures of my animals ! Lastly I really enjoy the music search. Im constantly trying to grow my music Playlist and when im out and about and hear a song I enjoy i never have to just wonder what song it is bc my phone will locate the song thats playing within seconds. This phone can really do it all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My s25 ultra
on February 17, 2025
Posted by: JulithLP
[This review was collected as part of a promotion.] I loved it, I just wish the s pen had Bluetooth.
I love my new Phone
I love my new Phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Huge Disappointment – S23 Ultra Was Better!
on February 17, 2025
Posted by: Bassam76
from San Diego, CA, USA
Expertise:Expert
I was excited to upgrade to the S25 Ultra, but it turned out to be a huge letdown. The S Pen lost its Bluetooth functionality, making it far less useful. The camera quality isn’t as impressive as expected, especially compared to the S23 Ultra. The battery life is also disappointing, draining much faster than I anticipated. Overall, the S25 Ultra feels like a downgrade rather than an upgrade. I regret switching from the S23 Ultra, which was much better in almost every way.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Bassam76, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific functionality of your device is to you, and we would love to help you troubleshoot the frustrations you mention experiencing. We have provided a link to an article to help you with the redesigned S Pen functionality. We have also shared a link to the full device manual that will highlight voice commands and hand gestures you can use as a replacement. For the battery life, although it is intended to improve after a short usage, we have provided links to article to help you maximize the battery life, if this experience continues. We have lastly, shared a link to an article to help you capture the best possible photos and videos with your new device, as well as a link to the Samsung Support Team if you continue to experience frustrations or have additional questions. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on February 17, 2025
Posted by: Imanece Pigeot
I bought this a months ago and I am so happy this like it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US