Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,205 Reviews)
Rating breakdown 27,205 reviews
5 Stars
23,322
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
the phone has good features. older models are bett
on June 29, 2026
Posted by: knox506
[This review was collected as part of a promotion.] I prefer my 23ultra over the 25ultra. The 25ultra stylist has no features, unlike my 23 ultra where I can use it to take pictures and video without having to be at my phone.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey there Knox506, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device has been changed and features you have enjoyed have been removed or changed. We have provided a link to an article to help you with the redesigned S Pen capabilities. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
+ software - screen sensitivity
on June 29, 2026
Posted by: Weswes21
[This review was collected as part of a promotion.] All in all, the phone is just like all previous flagships of the galaxy s series. A highly functional phone that does more than I could ever utilize. I am normally completely satisfied with the functionality of the phones. Unfortunately, this time around I'm running into constant issues with my phone dialling emergency services in my pocket. I've turned down sensitivity, have a privacy screen protector which in the past has required me to turn up the density because it would not unlock with biometrics unless I turned the screen on. This time though, aside from turning screen wake up completely off, my phone calls 911 numerous times a day. I don't know if it's the new screen design without the curved edges or what but this is the most frustrating thing I've ever dealt with in a phone. I've highly considered switching over to the pixel as I mainly use googles messaging m, contacts and phone apps. But I really like the over phones look, feel and durability. Hoping with the new s26 built in privacy screen it will solve this problem otherwise I may have to switch over....
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hey Weswes21, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how distressing it can be when your device is activating emergency calling without prompt. We have provided a link to the Samsung Support Team to assist you with this experience, and review any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AI integration works!
on June 29, 2026
Posted by: Kirk12
[This review was collected as part of a promotion.] Galaxy AI integration works great, need to be able to launch via a command, I'm sure it will improve with time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great version of the Galaxy series
on June 29, 2026
Posted by: Valphein
[This review was collected as part of a promotion.] Easy to use and adaptive AI. Best phone for photos I've ever had. Great workhorse of a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on June 29, 2026
Posted by: Reynman
[This review was collected as part of a promotion.] This phone has been incredible. I decided to write a book and Galaxy AI has helped with punctuation issues and run on sentences. My children also love the drawing features. They love the little coloring books and everything that comes with it. The camera is incredible and takes absolutely awesome photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy the phone. Really like it
on June 29, 2026
Posted by: Shepdawg
[This review was collected as part of a promotion.] Love galaxy ai. That's o e of my favorite parts of the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on June 29, 2026
Posted by: ourlives819
[This review was collected as part of a promotion.] I have the Galaxy 25 Ultra,its a great phone with one exception...the removal of the bluetooth S-Pen. That would have made this phone perfect...ound is amazing,photos are amazing but need that bluetooth S-Pen for photo control as well as other remote type of control...espcialky while using Galxy AI...9/10 would recommend. Thanks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great. Battery capacity is also great
on June 29, 2026
Posted by: Kingkong
[This review was collected as part of a promotion.] I use my phone for personal use to connect with family abroad 24/7 i used it also for on calling 24/7. But the battery never turn me down still great in shape. Screen is to durable been dropping my phone many times without screen protector still no cracks. Alsi the features of this phone is great i use GALAXY AI to make my searches quick and easy.
Value
5
Written by a customer while visiting Samsung US