Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Good phone
on February 17, 2025
Posted by: Technical48
[This review was collected as part of a promotion.] The phone overall is good but the only down side is slow charging and missing Bluetooth function on the S pen. This is not so good.
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Hello Technical48, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the changes to the functionality of the S Pen can cause frustration, and we have provided a link to an article to help you discover the new ways to use this redesigned accessory. We have shared the full manual for your device as well to help you with the ways you can have similar experiences with voice commands or hand gestures. We have also shared links to a few articles to help you with the charging speed. Lastly, we have shared a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Couldn't Be Better!
on February 17, 2025
Posted by: Happyuser
[This review was collected as part of a promotion.] As a student/professional, this Samsung device has become essential. It's powerful enough to handle all my work/school tasks, from note-taking to creating presentations. The seamless integration across apps makes it easy to stay productive. A great investment
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes it's great
on February 17, 2025
Posted by: Andy99
[This review was collected as part of a promotion.] Great device after note 20 especially for business edition and business man.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The design is insane i loveeee it
on February 17, 2025
Posted by: Kevinlove25ultra
[This review was collected as part of a promotion.] Mostly, the design goes crazy. I really love it and i bought one for my honey and she loves it too. Thank you for the amazing design in 2025. Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on February 17, 2025
Posted by: bklynsilverfox7206
[This review was collected as part of a promotion.] The S25 ultra keeps up delivering what has become the standard for the S series phones. It's quick, battery life is amazing and takes phenomenal pictures.
I don't mind that the s pen is no longer blue tooth, I wasn't using that feature very much.
Kudos to Samsung on the latest edition of the ultra.
I don't mind that the s pen is no longer blue tooth, I wasn't using that feature very much.
Kudos to Samsung on the latest edition of the ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of gamma
on February 17, 2025
Posted by: Ezekiel
[This review was collected as part of a promotion.] Well I just received my s25 ultra and what have to say is that this phone is the best of all that I been using ,the AI is the best compared with competitors and processor is the fastest in market I'm very happy whit my new device also got one for my wife .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Upgrade, Stylish New Design Philosophy
on February 17, 2025
Posted by: Ponoka
[This review was collected as part of a promotion.] Definitely super happy with the new phone!
My old phone was an S23 Ultra and since I regularly use my phone for a plethora of different things, it was easy to see that it was already showing its age.
I primarily run multiple heavy apps at once using the split-view feature alongside several pop-up windows, and I am super stoked to say that they work flawlessly on the S25 Ultra as well. I am happy to see it run so buttery smooth on the larger and brighter screen, and I especially like how certain apps can communicate with seamlessly each other. I also really like the Now Brief feature for all the quick updates throughout the day!
Very happy with the new phone, it feels so nice and excellent on my hands and the new style philosophy just makes everything look so nice and clean.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device bad design
on February 17, 2025
Posted by: LORDOMEN
[This review was collected as part of a promotion.] It's one of the greatest devices that Samsung ever made; everything about it is great, from the display, sound, video, camera, and software. However, the rounded corners were a really bad change; they don't look good at all. Also, the non-Bluetooth pen was a downgrade.
Value
5
Written by a customer while visiting Samsung US