Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(23,193 Reviews)
Open Ratings Snapshot
Rating breakdown 23,193 reviews
5 Stars
19,891
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product. 
(
1,128 out of 1,310
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4 out of 5
4
Great phone, very few issues and overall best.
on March 28, 2025
Posted by: Andromeda
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been incredible to have and I truely do believe it is the best phone in the american market at the moment. That said it isn't perfect. My least favorite part of this phone are the infinitely useless and annoying AI features that are a pain to disable. The AI features have no real life use and are sometimes even inconvenient, like gemini which can't perform simple tasks that the google assistant can. The second criticism I have for this phone is that I have to download 6 extra apps to unlock the full customization abilities of the device and even then it lacks some simple customizations like the fingerprint animation on the AOD. The third and last criticism I have for it, although small is that samsung dex is no longer supported on a pc, which was my only way of using dex. Although I just stated 3 shortcomings of the Galaxy S25 Ultra, it is still the most complete phone I have ever used. And I wouldn't give it up for any other phone.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Be careful with this purchase.
on March 30, 2025
Posted by: Chinadoll
This device has shutdown on me at least 75 times, it has went back to factory reset 8 times, it runs very hot to the touch when charging. I can smell an odd smell coming from it. I simply can't trust that this device won't catch fire, so I don't use it at all. These are some of the things that Samsung doesn't warn the consumers about. All of this money paid out for a phone that can cause bodily harm to someone. Be careful with this device.
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Chinadoll, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and how frustrating it can be when you are unable to use your new device with comfort. We would love to help you resolve this matter, and have provided a link to an article to help you with the temperature. We have also provided a link to the Samsung Support Team and warranty information for your device to help you work towards a resolution as you convenience. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on April 27, 2025
Posted by: RLV TECH USA
Best samsung ever amazing phone, I have had S21 s22 S23 S24 ultra
Response from Samsung USBy R&R Team, April 29, 2025
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you find this phone, and are finding it the best you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung extremely poor photos and videos
on November 13, 2025
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
Totally high cost, Camera is completely grainy. My 5.5yr old Pixel even today gives high grade photos.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 14, 2025
Hi there Lavs, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor battery life and abysmal camera
on November 29, 2025
Posted by: Krishna
from Sterling Heights, MI
Expertise:Expert
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Krishna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations. We have provided troubleshooting guides to help you maximize the battery life and capture the best possible photos and videos with your phone. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on December 12, 2025
Posted by: Rafi
Verified Purchase:Yes
I was disappointed that s pen doesn't control the camera features
Response from Samsung USBy R&R Team, December 15, 2025
Hey there Rafi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not aligning to your expectations. We have provided a link to the complete manual that will show the hand gestures and voice commands you can use with your device. If you have a Galaxy Watch, you can also use this device as the shutter control for your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone.... but?
on March 17, 2026
Posted by: Propain68
[This review was collected as part of a promotion.] I love my Samsung Ultra... but I do miss the Bluetooth pen from my Samsung Ultra 24 phone
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as good as they claim.
on December 29, 2025
Posted by: Lydiaohlydia
from California
Expertise:Expert
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTLESS.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 29, 2025
Hello Lydiaohlydia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a new device that you may have been excited to receive that is not meeting your expectations. We have shared links to articles to help you with the features of the redesigned S Pen and your camera. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about your Samsung products. We appreciate you being a loyal Samsung cutomer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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