Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,643 Reviews)
Rating breakdown 25,643 reviews
5 Stars
22,006
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I live the AI abd camera features
on May 25, 2026
Posted by: Galxluv83
[This review was collected as part of a promotion.] Ai features are great
Only wish the pen still took pictures
Only wish the pen still took pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy smartphone so far!
on May 25, 2026
Posted by: LoveMyGalaxyUltra
[This review was collected as part of a promotion.] Free AI integration and multiple major OS updates made this smartphone in tiptop shape for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great updates overall
on May 25, 2026
Posted by: SJollie
[This review was collected as part of a promotion.] The size is the device is the best feature! It's the right increase in size from the Plus without being too large. The s-pen is what drives my use through it's quick use, easy storage, and ability to stay put no matter where my phone goes. With the addition of AI editing, my s-pen photo edits when from minutes to seconds and I'm even more pleased with the stunning cameras and their quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 25, 2026
Posted by: EthioD
[This review was collected as part of a promotion.] My Galaxy S25 Ultra serves as my primary device for both personal and professional endeavors. It consistently delivers exceptional performance and user-friendliness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Powerhouse for Tech Lovers
on May 25, 2026
Posted by: Ezman2020
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the definition of a refined powerhouse, blending elite hardware with software that actually makes your day easier.
The design is sleek and remarkably comfortable to hold, framing a stunningly bright, anti-reflective display. Performance is flawless; whether you are multitasking in DeX mode, heavy gaming, or jumping between demanding apps, the Snapdragon chip handles it all without breaking a sweat. The camera system remains a massive standout, delivering incredibly sharp details, rich colors, and unmatched zoom capabilities that make it a versatile tool for any photo scenario.
What pushes this phone over the top, though, is Galaxy AI. Instead of feeling like gimmicky add-ons, the AI features are deeply woven into the daily experience. Circle to Search makes satisfying your curiosity instant, while Note Assist and live translation tools turn the device into a genuine productivity hub. The photo editing tools are equally impressive, letting you clean up reflections or move objects in seconds.
The Verdict: If you want a compromise-free device with a gorgeous screen, top-tier cameras, and meaningful AI integration, the S25 Ultra is the absolute best Android has to offer.
The design is sleek and remarkably comfortable to hold, framing a stunningly bright, anti-reflective display. Performance is flawless; whether you are multitasking in DeX mode, heavy gaming, or jumping between demanding apps, the Snapdragon chip handles it all without breaking a sweat. The camera system remains a massive standout, delivering incredibly sharp details, rich colors, and unmatched zoom capabilities that make it a versatile tool for any photo scenario.
What pushes this phone over the top, though, is Galaxy AI. Instead of feeling like gimmicky add-ons, the AI features are deeply woven into the daily experience. Circle to Search makes satisfying your curiosity instant, while Note Assist and live translation tools turn the device into a genuine productivity hub. The photo editing tools are equally impressive, letting you clean up reflections or move objects in seconds.
The Verdict: If you want a compromise-free device with a gorgeous screen, top-tier cameras, and meaningful AI integration, the S25 Ultra is the absolute best Android has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow!!!!!@
on May 25, 2026
Posted by: Avloo78
[This review was collected as part of a promotion.] This phone is crazy slow and the battery life is awful. Camera is impressive.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Avloo78, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted usage of your device is to you every day. We have provided links to resources to help you adjust the refresh rate for higher speeds, and maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features BUT needs optimize
on May 25, 2026
Posted by: Alquimista
[This review was collected as part of a promotion.] I’ve been a Samsung phone user for years and was excited about Galaxy AI, but honestly this experience has been disappointing. My old Note 20 actually feels more reliable and practical than this newer device.
A lot of features randomly disable themselves without warning, and having to constantly re-enable settings when I’m busy gets frustrating fast. Instead of feeling like a step forward, it sometimes feels like Samsung is making things more complicated.
Galaxy AI has potential, but so far it hasn’t impressed me the way I expected. I still love Samsung devices overall, but I really hope future updates focus more on stability, consistency, and user experience instead of just adding new AI features.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hey there Alquimista, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how valuable the reliable usage of your device is to you every day, and we would love to help you resolve your frustrations. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat with the settings changing without prompt you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good device, very fast
on May 25, 2026
Posted by: Xman1968
[This review was collected as part of a promotion.] A fairly fast phone, in more than a year of use, I have not had problems, the integrated AI quite useful, photographs and videos of very excellent quality, the number of calls whether iP or by telephone service, has very good reception, quite strong and ergonomic, excellent screen, good storage capacity, responds quite quickly when taking photographs, good focus both day and night,
Value
5
Written by a customer while visiting Samsung US