Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,643 Reviews)
Rating breakdown 25,643 reviews
5 Stars
22,006
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Slow and drivers keep failing
on May 25, 2026
Posted by: daerazo
[This review was collected as part of a promotion.] Cell phone is nice, AI is a good feature. Sadly, this phone has a common bug that samsung doesn't recognize it. Multiples times at day, depending apps, you will hear a crackling noise every 15 seconds.
Also it gets slow at times. But graphics are wonderful and camera much better than Iphones.
Also it gets slow at times. But graphics are wonderful and camera much better than Iphones.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Daerazo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of Galaxy AI and other features of your device. We have provided a link to an article to help you with the speaker of your device. We also provided a link to an article to help you adjust the refresh rate for the faster speed of your device you may be seeking. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this!
on May 25, 2026
Posted by: Nightrain
[This review was collected as part of a promotion.] Well, gor starters, I absolutely love all the features this phone came with, from the enhanced camera, to the overall ease of use! And the new Gemini AI, well let's just say it made my life that much easier! With the latest update to One UI 8.5, things are just getting better and I can't wait for future updates and all the great things to come! Keep up the great work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 25 the best phone that needs to be nextlevel
on May 25, 2026
Posted by: Rahrah79
[This review was collected as part of a promotion.] I really love my ultra 25, there are a few things I wish It did have like privacy screen cough* cough* lol but other than that I got it for the camera quality. Samsung if you could make deals with social media apps so we have the best quality possible when uploading our content to apps that would be great also.
To take samsung to the next level a new messaging system to interact with our own personalized things would be great....considering they got rid of samsumg messaging I loved that part of the phone so much if they could do something like imessage and facetime....samsumg will ultimately the best phone im the US market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Bluetooth pen
on May 25, 2026
Posted by: OAT567
[This review was collected as part of a promotion.] It's a nice phone, but I was very upset when the pen was not Bluetooth to the phone I wanted to switch back to my old phone. I used that pen so much for pictures. That's why I gave it a 4 star Review.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not crazy about this phone
on May 25, 2026
Posted by: Mudd9P
[This review was collected as part of a promotion.] I would not have bought this phone if they still had the Galaxy note series. I loved my note 9. It was so much better & easier to use. Unfortunately it stopped working. So may better features on my note 9
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hello Mudd9P, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can cause frustration as you adjust to the changes in the features and capabilities. We have provided links to articles and the full manual to help you maximize your experience and align the settings to your preferences. We have also provided a link to the Samsung Support Teamt o assist you further if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 25, 2026
Posted by: Truckboss
[This review was collected as part of a promotion.] Galaxy AI is incredible, I use the galaxy S25 Ultra for not only my day to day but my job as well. I manage a trucking company and I send all my Dispatches, maintenance scheduling, emailing. The phone is incredibly fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Storage, photos and processor, the best
on May 25, 2026
Posted by: BellaYadiEc
[This review was collected as part of a promotion.] One of the best phones in this series I have had . Undoubtedly one of the best of the S series that I have had and that I have been a faithful consumer of the Samsung s series since the S6 edge . The cameras have allowed me to have an excellent collection of experiences in my travels, I love photographing the moon and the resolution and handling of exposure at night is amazing. I really enjoy this model. Since the S22 I usually opt for the Ultra model and it definitely never disappoints. Samsung forever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a reliable and have really nice camera that
on May 25, 2026
Posted by: Nedzib510
[This review was collected as part of a promotion.] I don't know about a I haven't used much.I'm still learning
Value
5
Written by a customer while visiting Samsung US