Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,643 Reviews)
Rating breakdown 25,643 reviews
5 Stars
22,006
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
One of a Kind Experience
on May 25, 2026
Posted by: ATCGuy2007
[This review was collected as part of a promotion.] The Galaxy AI works well and is integrated seamlessly into the phone. It's very easy to use and gives accurate search results.
I love my S25 Ultra and all the Galaxy AI features. I like to use the features for photo editing to remove unwanted objects from photos.
I plan to use the phone for a long time. I also love it's water resistance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its big move for me from Samsung a16 to s25 ultra
on May 25, 2026
Posted by: Aminema25
[This review was collected as part of a promotion.] Galaxy ai made it so easy for daily task and image creation...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone. Lower speaker is not the best.
on May 25, 2026
Posted by: BiggusDongus
[This review was collected as part of a promotion.] Galaxy S25 Ultra is a decent phone. It has served me well for the last year or so. The only problem I've had is the lower speaker is easy to blow.
Galaxy AI has been super helpful as well. Especially for finding stuff in pictures and setting reminders and whatnot.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone and os
on May 25, 2026
Posted by: Smoothroll73
[This review was collected as part of a promotion.] Galaxy AI works really well. Sharp and on point. Battery life of phone rocks.
All the features work really seamlessly. Highly recommended to all and any who want a solid phone.
All the features work really seamlessly. Highly recommended to all and any who want a solid phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone and camera
on May 25, 2026
Posted by: Bellhart9110
[This review was collected as part of a promotion.] Galaxy AI is amazing, along with the camera. I have taken so many photos that I'll never get a different phone. I love the size of the phone and just everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: DrDoobie
[This review was collected as part of a promotion.] Galaxy AI is awesome. Phone is great tool, and fun to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my camera on my phone
on May 25, 2026
Posted by: Mamaandfamily
[This review was collected as part of a promotion.] I use my phone for work and to play games and I rake a lot of pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the price
on May 25, 2026
Posted by: Honestreviewer
[This review was collected as part of a promotion.] Went from a Galaxy S23Ultra to a S25ultra and not much feels diffrent. Few things I do not like would be the quality of the s25ultra. I havent had this phone a year and already the speaker has blown out (not covered under warranty for whatever reason), the stylus doesn't have Bluetooth capabilities and the charging port is already starting to act up. I liked on the s23ultra the stylus could be used to take pictures. S25 does not have that ability which is a huge downside for me.
I will say the battery life is fairly decent. I can go roughly a day and a half on a full charge with using it a fair amount during the day.
The s25ultra does take some pretty good pictures.
Overall the S25 ultra isnt worth the money in my opinion. I would rather go back to an s23ultra. Seems like mostly the same features anyways.
Value
2
Response from Samsung USBy R&R Team, May 29, 2026
Hey Honestreviewer, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the speakers of your device. We have also provided a link to the complete manual to help you with the hand gestures and voice commands available for the camera shutter of your device, and to an article to help you with the redesigned S Pen capabilities. Lastly, we have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US