Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,651 Reviews)
Rating breakdown 25,651 reviews
5 Stars
22,014
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
All I Need!
on May 25, 2026
Posted by: s4adip
[This review was collected as part of a promotion.] The Galaxy S line has been wonderful for me since my first Galaxy cellphone was the S22 Ultra in which I moved up to the S24Ultra and now the S25Ultra. I feel like I have been spoiled by the Ultra models and now I wouldnt want any model below it! With the Ultra models I have had little use for my laptop even though its a newer Windows 11 laptop. I like the use of the "S"pen for whenever I need to jot donwn important information. Its been great for Zoom and Google meet video calls. The AI has been pretty good in helping me with many product and information searches. These features have been very useful and the reason I stick with the Samsung S Ultra models. I intend to hold on to my S25Ultra in hope until the next flagship modrl gets back some of the features omitted from the S26 models. Until then I am very pkeased with my cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All Generations
on May 25, 2026
Posted by: VCookie3
[This review was collected as part of a promotion.] My Samsung Galaxy S25 is a wonderful phone. The features a great. The phone is easy to navigate the features even for us 60 plus year old non-computer savy people to us.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is a good size and has great features.
on May 25, 2026
Posted by: SarahS
[This review was collected as part of a promotion.] I love that my phone is good enough to run all my games, streaming services, galaxy AI, emails, social media, and more. I am able to do everything I want or need with my phone. It also has pretty good battery life, enough storage to keep all my apps and my photos with little concern.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone, but drawbacks
on May 25, 2026
Posted by: KenMFWilly
[This review was collected as part of a promotion.] I love my phone, I love using my assistant and Gemini to set reminders or add things to my calendar while I'm driving. I'm a busy mom and that is sooooo helpful. I love drawing and taking notes with my S pen, the only drawback is it doesn't have remote capabilities.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung
on May 25, 2026
Posted by: MIZZANNGEE
[This review was collected as part of a promotion.] I have always owned Samsung and utilize the features it includes such as the Ai assistant to help me with shopping, household repairs, car repairs and so much more. The newest update allows me to use Ai to remove items/people from photos I've taken but needs a retouch. I pair my phone with my Samsung tablet and can start something on my phone and finish on the tablet if needed. I really like the feature when I can find a movie on my phone or be watching anything on my phone, tap my phone to my Samsung television and it quickly and painlessly transfers. I could go on for days on the amazing features of this phone but until you get one, you just won't understand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
So many issues and nothing gets resolved
on May 25, 2026
Posted by: Jmc217
[This review was collected as part of a promotion.] Ever since I got this device I have had continued issues with connection and it not giving me internet services. Than tells me I dont have acct when I had device activated in the store. And still continued issues almost a year later.
Value
1
Response from Samsung USBy R&R Team, May 29, 2026
Hello there Jmc217, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how valuable the reliable connection of your device to your carrier or Wi-Fi is to you every day. We have provided links to troubleshooting guides to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance and options for resolution if this matter continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just a phenomenal experience!
on May 25, 2026
Posted by: Ramster3D
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra less like a normal phone and more like an extension of my brain. The display is incredible for movies, late-night scrolling, and research rabbit holes. The anti-reflective screen makes everything feel softer and easier on the eyes, especially at night.
Galaxy AI actually feels useful instead of gimmicky. I use Circle to Search constantly while watching videos or browsing, and Writing Assist helps clean up messages, organize thoughts, and rewrite things faster when my mind feels overloaded. The voice transcription and summaries are also surprisingly accurate and useful.
The camera is my favorite part. I don’t just take photos — I capture atmosphere. Night videos, HDR, zoom shots, neon lights, sunsets, and rainy streets all look cinematic on this phone. The stabilization and detail make everything feel movie-like without much effort.
The stereo speakers and Dolby Atmos are insanely immersive for movies, music, and ambient audio. Samsung’s customization is another huge reason I love it. One UI lets the phone actually feel personal instead of generic.
The S25 Ultra feels built for people who live deeply through technology — people who create, overthink, multitask, and want a phone that keeps up with their mind instead of slowing it down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is great !
on May 25, 2026
Posted by: Sunshine
[This review was collected as part of a promotion.] The galaxy ai is amazing ,it has the answers to everything ,it's very helpful ,I love this phone !
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hello Sunshine, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the capabilities of your device, and the accuracy of Galaxy AI. We have provided links to resources to help you maximize your experience, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US