Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,337
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Amazing new features
on February 18, 2025
Posted by: Booknerd25
[This review was collected as part of a promotion.] They Now brief feature is amazing and super helpful as wall as the grouping a set of alarms together. The upgraded camera features are amazing upgrade from previous models and it's just overall an amazing phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My experience with product
on February 18, 2025
Posted by: SamloverAKASLEEPY
[This review was collected as part of a promotion.] This product boasts fantastic features and a stunning design. I was slightly disappointed that the color options weren't more unique, and I experienced occasional glitches, particularly while gaming. However, overall, it's a truly remarkable product. I trust Samsung will continue to meet our expectations.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S25 ultra is more difficult to use than S24 ul
on February 18, 2025
Posted by: Aaronsitm
[This review was collected as part of a promotion.] Part of the difficulty with the s25 ultra is that scrolling down to see all apps you have to continue to scroll down. Once you're in all the apps, it's harder to get back to your main app selection. Since yet the scroll is so much further up, we're going side to side. You can slide up at anytime and see your main apps that you use.
The option screen is also very annoying having to pull down from the right side of the screen instead of pull down from the top to see options with your notifications at the same time. Now, you can accidentally pull down the wrong thing instead of what you're looking for either notifications or options.
The lack of the flip case option from Samsung for this phone is not current available on their website.. The ability to close the case and the screen shuts off was a plus on the s24 ultra. Also having a little window to see the time and not have to open up the entire case was nice. Also seeing various notifications in that little spot was good. Without this style of case folding closed and it turning off the screen, I find i'm using a lot more power then I used on my last phone the s24 ultra.
Also I miss the sharp corners. Don't like the rounded corners on the screen.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Aaronsitm, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that updating to a new device can take time to adjust to the changes, especially with the introduction of One UI7. We have provided a link to the full device manual to help you discover the settings and features of your new display, and align the usage to your preferences. We have also provided a link to the Samsung Support Team to answer any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Major upgrades over 23ultra
on February 18, 2025
Posted by: Blade2
[This review was collected as part of a promotion.] Seamless actions across apps and feels good in the hand and pockets with the rounded corners. I love everything about this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade from S22 Ultra
on February 18, 2025
Posted by: SamsungTony
[This review was collected as part of a promotion.] I upgraded from an S22 Ultra 1TB to a S25 Ultra 1TB and there is a significant increase in performance and photography ability. Almost everything transferred over seamlessly. The new AI features are pretty amazing. Things like audio eraser and editing pictures are a game changer.
Only gripe would be that the S25 Ultra no longer works with my older Galaxy watch classic that I sometimes wear when working on things. It does work great when paired with the Watch 7 Ultra or the Buds 3 Pro
Only gripe would be that the S25 Ultra no longer works with my older Galaxy watch classic that I sometimes wear when working on things. It does work great when paired with the Watch 7 Ultra or the Buds 3 Pro
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Familiar but still a good phone
on February 18, 2025
Posted by: SSForshey
[This review was collected as part of a promotion.] The new "now brief" bar is pretty nice. The phone itself is Samsung's usual best. Obviously similar to last year's phone. But kind of hard to make many more "innovative" physical changes to the phone at this point in development.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
the best of the best...
on February 18, 2025
Posted by: Markussamsunglover
[This review was collected as part of a promotion.] All my life I have used different devices and without any doubt if I were given to choose, I choose samsung for the day I use it for my work, for games, watching videos, social media, reading, I love it...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A massive upgrade
on February 18, 2025
Posted by: NagitoEevee
[This review was collected as part of a promotion.] Prior to this, I had an Note20 Ultra 5G. While I adored that phone, this one provides many improvements that made it worth upgrading. Connectivity is improved both in speed and capability. The camera is heavily improved so I can take better photos of my cat. Battery life is better so I can use higher settings and still get the same life out of it. Switching between apps is so much faster as well and the seamless connection to the Watch Ultra and Buds3 Pro that I purchased at the same time makes it incredible.
Value
5
Written by a customer while visiting Samsung US