Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,651 Reviews)
Rating breakdown 25,651 reviews
5 Stars
22,014
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Great features but you guys have been slacking
on May 25, 2026
Posted by: Swifty00
[This review was collected as part of a promotion.] Overall good phone, but this rollout is nothing like the game changer the s21 ultra was. Its like you guys are making minor tweaks and slapping a new 1800 sticker on basically the same phones. I didn't even want to early upgrade to the s26 ultra bc of it.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Swifty00, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the features and capabilities of your device. We have provided a link to the complete manual for your device to help you discover all of the enhancements and changes to your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing...
on May 25, 2026
Posted by: Galaxylove
[This review was collected as part of a promotion.] I've had almost every galaxy model they have made.... i love them more as they come out!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still Love It
on May 25, 2026
Posted by: ForLoveOfTheGalaxy
[This review was collected as part of a promotion.] I love my Samsung Galaxy S25 Ultra. I have noticed some minor changes, the flashlight feature is barely usable. The S23 flashlight was amazing. I cant turn vibrate off using the side buttons anymore. I have to put on DND. Otherwise, the Galacy S25 Ultra is still a great phone with lots of features. Maybe one day the magnet on my phone case won't interfere with the S Pen. :)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on May 25, 2026
Posted by: Joeking2903
[This review was collected as part of a promotion.] Galaxy Al is the bomb 💣 and I love my phone, watch and ear buds!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone.
on May 25, 2026
Posted by: W0203470
[This review was collected as part of a promotion.] This is the best phone I had so far. I exclusively buy Galaxy phones. I have other phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love the s pen
on May 25, 2026
Posted by: pookspooks
[This review was collected as part of a promotion.] So I got my phone when it first came out about 1.5 years ago. Still going strong and as fast as day 1.
The new updates keep rolling out. Galaxy AI for android auto is the best.
The best feature is the s pen. I'm always writing notes and drawings for work. Makes it do much easier and the pen has its own holder inside the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone works better
on May 25, 2026
Posted by: Elguero
[This review was collected as part of a promotion.] Good phone and works well has a lot of new features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the cameras and they speed of the phone
on May 25, 2026
Posted by: Campsha
[This review was collected as part of a promotion.] I use mine to play.games alot on the weekends and its great for all my online forms for work
Value
5
Written by a customer while visiting Samsung US