Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,651 Reviews)
Rating breakdown 25,651 reviews
5 Stars
22,014
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
Sluggish and buggy
on May 25, 2026
Posted by: hyfynut
[This review was collected as part of a promotion.] This device seems considerably more sluggish and buggy than my previous Galaxy s22 ultra. I'm not getting any better pictures from the camera than my old device either.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hey Hyfynut, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in speed and functionality. We have provided a link to a few articles to help you maximize the speed and troubleshoot any interruptions in your usage you are experiencing. We have also provided a link to an article to help you with the different settings and features of your camera for the best possible photos and videos with your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love the camera on my phone
on May 25, 2026
Posted by: JHM143
[This review was collected as part of a promotion.] I like the picture quality on this phone I hate that it lags a little an it takes along time to update.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 25, 2026
Posted by: Lovesit
[This review was collected as part of a promotion.] I use my s25 ultra for everything including the Galaxy AI but I like to take pictures with it the cameras awesome I use it for messaging everything I had the 20 s21 ultra before this and now I have the s25 ultra thinking about getting s26 but I'm not sure yet but this is everything that I need is super powerful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone... dislike some features
on May 25, 2026
Posted by: Addy2025
[This review was collected as part of a promotion.] I LOVE my phone, however some of the newer updates are not liked. I love the picture quality, I love the pen which i use daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Phone
on May 25, 2026
Posted by: DOMINICK1979
[This review was collected as part of a promotion.] I currently have the Samsung S25 Ultra in my hands—a reliable, robust device featuring bold design lines that feels comfortable both to the touch and in the hand, and is lightning-fast in its performance. I absolutely love the utility it offers me, both in my professional work and in my daily life with my family. I have always taken pride in the photos I capture—a feat made possible thanks to these cameras—and at concerts, I can truly enjoy the moment while preserving memories through my lens. If I need to look up an item or seek specific information, the built-in assistant allows me to conduct my searches with greater efficiency. Restoring photos and refining shots using AI—along with the editing assistance features—helps me craft memories exactly to my liking. Not to mention, the AI surfaces topics of interest to me and provides easier, more powerful options for my work—such as simultaneous translation. What else can I say? I have always valued having a reliable mobile phone, and that is exactly what my Samsung is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and its features
on May 25, 2026
Posted by: Topaz4lif
[This review was collected as part of a promotion.] My device is used to help me keep up with appointments and keeps me basically on schedule.I stream netflix a lot. The ability to be able to use Ai at the touch of the screen is a plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always samsung
on May 25, 2026
Posted by: Jenn91
[This review was collected as part of a promotion.] Just love my s25 ultra. Every other year I upgrade to another s ultra and always will! Its easy to handle and comfortable to use. Will always recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features of this phone.
on May 25, 2026
Posted by: Keepingorganized
[This review was collected as part of a promotion.] I use the device to stream, keep myself organized, keep routines, reminders and lists.
It really comes in handy. I love the functionality of everything and the pen makes things easier at times.
It's a good size and I enjoy all the features to keep me on track.
Value
5
Written by a customer while visiting Samsung US