Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,295 Reviews)
Rating breakdown 29,295 reviews
5 Stars
25,146
4 Stars
3,293
3 Stars
553
2 Stars
148
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best phone on the market and for the money!!
on September 7, 2026
Posted by: Oldhandz
[This review was collected as part of a promotion.] I choose this phone because it has never let me down.
Love the Ultra line of the S series, the other versions are good quality phones!
Love the Ultra line of the S series, the other versions are good quality phones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The camera was not as advertised.
on September 7, 2026
Posted by: BadCam
[This review was collected as part of a promotion.] I chose to switch from pixel to Samsung because of the organizations that the companies support. I regret that I chose a phone with a terrible camera by comparison. I regret that I chose a company in Samsung that makes devices for military applications. I would love it if the phone performed as advertised.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when your device is not aligning to your expectations. We have shared a link to an article to help you with the different camera features and settings for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra has been the best performance phone
on September 7, 2026
Posted by: XxNsanexX
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra for its size, memory, performance and Ram. It has proven to be the best Samsung Galaxy i have owned, and i have owned them all. I use it for work using MS software, gaming multi-player online war games and for streaming music and videos.
I will always have an Android phone and it will always be a Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This diverse works wonderfully
on September 7, 2026
Posted by: Elcana
[This review was collected as part of a promotion.] I chose this photo for its wonderful camara and its AI, Gemini is a great assistant, really useful from the way it improves picture to any information and question I ask.
It is really amazing the features it has to improve and edit pictures from its gallery.
The camera with its 200MP takes amazing pictures, it also has a really good screen, it modifies its brightness depending on light especially when I am outside on the sunlight in order to see everything better, this feature works really well.
Its screen works really great when I play a video, they sound wonderfully and loudly.
This photo is able to connect with other devices like windows computers, smart watches, ear buds among othes very easily.
Its battery lasts around 36 hours which is really good, I charge this photo every other day with 45-watt-Samsung charger, it take less than an hour to be complete charged.
It is really amazing the features it has to improve and edit pictures from its gallery.
The camera with its 200MP takes amazing pictures, it also has a really good screen, it modifies its brightness depending on light especially when I am outside on the sunlight in order to see everything better, this feature works really well.
Its screen works really great when I play a video, they sound wonderfully and loudly.
This photo is able to connect with other devices like windows computers, smart watches, ear buds among othes very easily.
Its battery lasts around 36 hours which is really good, I charge this photo every other day with 45-watt-Samsung charger, it take less than an hour to be complete charged.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best camera on the market.
on September 7, 2026
Posted by: Navyft
[This review was collected as part of a promotion.] I chose this particular product for the camera and the storage. The stylus makes it that much better to accomplish the signing of documents. Editing of photos and videos is so simple. I just hope that when I upgrade to the newest model nothing changes. If anything I hope it has great improvements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG S25 ULTRA!
on September 7, 2026
Posted by: LunaB13
[This review was collected as part of a promotion.] I LOVE MY SAMSUNG S25 ULTRA DEVICE!!! Iam glad i chose to upgrade to thos device. The features are great! I wouldn't own another kind of device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung always have my back.
on September 7, 2026
Posted by: Cerberus
[This review was collected as part of a promotion.] I have been a Samsung user for many years. I've been a S series user, then a Fold series user, now I am back being a S series user.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 7, 2026
Posted by: Pebbles94
[This review was collected as part of a promotion.] When i needed to upgrade my phone there was no doubt id stick with Samsung. I chose the Galaxy S25 ultra and im so happy with it. It runs so smooth has a great camera and I just love it.
Value
5
Written by a customer while visiting Samsung US