Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is laughable. A full charge at 7 AM
on November 8, 2025
Posted by: S25ultrafreezePenLemon
[This review was collected as part of a promotion.] Battery life is laughable.
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and we would love nothing more than to assist you with your frustrations. We have provided links to help you maximize the battery life, if the intelligent battery is not making the necessary adjustments to the consumption automaticalllly as intended. We have also shared links to help you maximize the speed, display responsiveness, and freezing you mention experiencing. We have provided a link to an article to help you with the redesigned features of the S Pen and usage with your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance and options for resolution if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung
on December 8, 2025
Posted by: DontKnow
Samsung phones are not as good as they used to be by a fair shot. More hype than solid performance.
Response from Samsung USBy R&R Team, December 10, 2025
Hi there DontKnow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting to have the best possible experience every day. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We hope you'll reach out to us again in the future if you have additional details you would like to share with us about the features you feel have been changed or removed from you device, or features you would like to see going forward. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Camera sucks!
on May 8, 2025
Posted by: Samm
from carlisle ky
Expertise:Expert
I upgraded from a 22 ultra to the 25 ultra. I did it specifically for the camera... I use the camera for work. While the clarity is insanely good, the pictures are dark. Even on bright days, they are darker than they should be. There is not a fix for this. Also the photos taken in raw are blurry unless your are standing super still which can be tricky with action shots. I took a pic just now used 3 big studio lights and still got a dark result. If I could return this phone I would. Now I am stuck with this phone that I hate and stuck editing all the photos I take. So it actually made my job harder and more time consuming which sucks. I wish I would have got the 24 ultra, also I am not in love with the body style and I rarely use AI. Just bought the phone for the camera and I am dissappointed...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 8, 2025
Hi there Samm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the photos are for your job every day, and we would love to help you capture the best possible photos and videos. We have provided links below to assist you with this frustration at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on February 22, 2025
Posted by: Pamtara
[This review was collected as part of a promotion.] Love Gemini. Style more appealing. Great phone overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: J cook
from Seattle
Expertise:Intermediate
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance
on May 11, 2025
Posted by: Qbn510
from California
Expertise:Intermediate
This phone is as advertised. Very impressive performance and battery life and I live the design and feel.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi there Qbn510, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love that youa re so pleased with the battery life and camera of your device. We hope you'll reach out to us again in the future any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone!
on November 17, 2025
Posted by: PNWborn77
[This review was collected as part of a promotion.] I always get the Galaxy S Ultra series and this is the best one, yet. The Galaxy AI features are ridiculously good. The gaming is amazing. The camera is phenomenal. I highly recommend this phone.
Value
5
Written by a customer while visiting Samsung US