Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Why the Galaxy S25 Ultra is Samsung’s Best Phone
on May 25, 2026
Posted by: AlexfromCalifornia619
[This review was collected as part of a promotion.] As a long-time Samsung user, I can confidently say the Galaxy S25 Ultra is the absolute best phone the company has ever made. It’s a total powerhouse that excels exactly where I need it to: raw performance and incredible battery life.
This phone handles intensive mobile gaming without breaking a sweat. Demanding titles like Genshin Impact, Honkai: Star Rail, and Zenless Zone Zero run buttery smooth at max settings with zero stuttering or overheating. Even playing Pokémon GO outdoors under the bright sun is flawless; the screen is perfectly readable, and the constant GPS tracking doesn’t lag or throttle the phone.
The battery life is nothing short of insane, easily surviving my heaviest days:
-I stream podcasts back-to-back for hours to get through my shifts. With past phones, I’d be hunting for a charger by mid-afternoon. The S25 Ultra breezes through the entire workday with plenty of juice to spare.
-I stream podcasts back-to-back for hours to get through my shifts. With past phones, I’d be hunting for a charger by mid-afternoon. The S25 Ultra breezes through the entire workday with plenty of juice to spare.
-Anyone who spends a long day at the Orlando Disney Parks knows how fast park apps, photos, and the Florida heat will drain a battery. With this phone, I can rope-drop a park, take pictures, and use the apps all day long, easily making it to the evening fireworks without ever touching a portable power bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT but...
on May 25, 2026
Posted by: RonC1234
[This review was collected as part of a promotion.] I love my S25 bit right now it doesn't seem to be holding a charge very long.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi there RonC1234, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day, and we would love to help you with this experience. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient and Intuitive
on May 25, 2026
Posted by: AvidUser
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a fantastic phone with great features. It's easy to use and customize with a super fast processor, light weight, and great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device with excellent performance Review Mes
on May 25, 2026
Posted by: EddyBl
[This review was collected as part of a promotion.] I’ve been using this device for a while and overall I’m satisfied with its performance. The screen quality is excellent, battery life is good, and the device runs smoothly for daily use. The design feels premium and the features are useful. There is still some room for improvement, but overall it’s a reliable product and I would recommend it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great for everyday use and I love it
on May 25, 2026
Posted by: LilyJoy13
[This review was collected as part of a promotion.] Love asking my Gemini random questions. This phone is great for me and all my games and pictures. I have so much space and it works so good. The cameras are great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
fast charging is a game changer with this device
on May 25, 2026
Posted by: Mze2020
[This review was collected as part of a promotion.] I would love to posprocess the new Galaxy S26 Ultra to experiencethe Galaxy AI futur.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Blown Away
on May 25, 2026
Posted by: Sarcotic
[This review was collected as part of a promotion.] I have never had a phone as capable and user friendly as this phone. The software features are super helpful and easy to use, the phone is quick and responsive even with a lot of load. The new Galaxy AI makes it all easier, especially when it comes to looking things up online or finding a setting in your phone. The battery life is amazing and it charges super quick. Can't be any happier with my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 25, 2026
Posted by: dpjr85
[This review was collected as part of a promotion.] This phone has awesome features and is great for work or everyday needs. The Galaxy AI works seamlessly!
Value
5
Written by a customer while visiting Samsung US