Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
The Samsung S25 Ultra is a great phone!
on May 25, 2026
Posted by: Gsochah
[This review was collected as part of a promotion.] I use my Samsung S25 Ultra for everything- from my calendar, to routing and scheduling at work, ordering food, taking photos and videos with amazing quality and detail, playing games, and more! The phone is lightning fast and a vast improvement for the Samsung S series of phones. I love that the stylus is stored inside of the phone, and I've never needed to replace the tip of it. Galaxy AI is a nice feature to have and use daily as well. Overall this is a great phone and highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery and camera. Would recommend
on May 25, 2026
Posted by: Progum3
[This review was collected as part of a promotion.] I would recommend any and all samsung devices. The camera is phenomenal. Battery is second to none.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one
on May 25, 2026
Posted by: bmainali
[This review was collected as part of a promotion.] This device is very amazing. I love the AI search shortcuts that can be opened any time over any apps just by holding the home button. I can easily copy text from any images I see on the internet or search song from the audio playing on my phone or surrounding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features but....
on May 25, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] The fast charging issue not being corrected is a real bummer
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hey there Love2shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the charging speed of your device is to you to be able to get going with your day as quickly as possible. We have provided links to the complete manual and the Samsung Support Team to help ensure your settings are aligned to faster charging speeds, and offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Good Phone Hampered by Unnecessary Galaxy AI
on May 25, 2026
Posted by: FriendsEverywhere
[This review was collected as part of a promotion.] Everything about the S25 Ultra is great, outside of the Galaxy AI which is full of unnecessary features and continuously tries to suggest things that aren't useful. We don't need this to have a smart phone. Additionally the lack expandable storage and audio jack continue to plague these devices.
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi FriendsEverywhere, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important it is to be able to customize your device to best align to your usage wants and needs. We have provided a link to the full manual for your device to help you disable any features you are not interested in using every day, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device, or need assistance with storage expansion or wired headphones usage with the charging port. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best phone in the market by far.
on May 25, 2026
Posted by: Andyac
[This review was collected as part of a promotion.] I’ve used a lot of phones over the years, and for a long time I believed there was not much of a difference among them. Every company says their newest device is “revolutionary,” every launch event promises some life-changing feature, and after a while you become numb to it, just used to the same old same old. That changed for me with the Samsung Galaxy S25 Ultra.
For the first time in years, I genuinely feel like I’m using a device that actually improves my day-to-day life in many ways. Not because of one flashy feature or one marketing aspect of it, but because everything about it feels polished, useful, fast, intelligent, and surprisingly enjoyable to use. It’s the first phone I’ve had where I consistently catch myself thinking how good the whole experience is.
What surprised me the most is how much I ended up loving the AI experience. I use it ALL DAY LONG. A lot of it comes down to how amazingly seamless everything feels. I use it to summarize articles at work and read/process information faster, intuitively, change my tone on emails depending the recepient, etc.
For the first time in years, I genuinely feel like I’m using a device that actually improves my day-to-day life in many ways. Not because of one flashy feature or one marketing aspect of it, but because everything about it feels polished, useful, fast, intelligent, and surprisingly enjoyable to use. It’s the first phone I’ve had where I consistently catch myself thinking how good the whole experience is.
What surprised me the most is how much I ended up loving the AI experience. I use it ALL DAY LONG. A lot of it comes down to how amazingly seamless everything feels. I use it to summarize articles at work and read/process information faster, intuitively, change my tone on emails depending the recepient, etc.
I also stream sports all day using my phone or the smart view feature. I simply love this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S25 ultra
on May 25, 2026
Posted by: Shoen1083
[This review was collected as part of a promotion.] This phone is a great product the sleek slim design the integrated Ai features are absolutely amazing.... The display the sound everything about this phone just crushes the competition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best on the market
on May 25, 2026
Posted by: DBastille
[This review was collected as part of a promotion.] From the stunning photography and video ability, snappy operating system, great sound and graphics, and now the addition of Galaxy AI, I couldn't ask for a better device.
Value
5
Written by a customer while visiting Samsung US