Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
A lifetime journey
on May 21, 2026
Posted by: Kandigirl
[This review was collected as part of a promotion.] I still remember my first cell phone 25 years ago—simple, limited, and nothing like what we have today. That’s why using Samsung’s S series feels almost unreal. Since the S21, every upgrade has brought something that doesn’t just impress me—it genuinely improves my daily life.
The Galaxy AI features have become part of my routine, helping me stay organized and efficient without even thinking about it. And the camera? It captures moments so beautifully that I don’t need any experience to feel like I’m creating something meaningful.
But the Ultra series is what truly changed everything for me. With the S Pen, my phone became more than a device—it became a canvas. Being able to create detailed art right from my hand is something I never imagined possible back then.
Samsung didn’t just evolve with technology—they helped redefine what’s possible. And for me, that’s something worth staying loyal to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone
on May 21, 2026
Posted by: Mnn2020
[This review was collected as part of a promotion.] Been using the S25 ultra for a year now. Been in the Samsung ecosystem for at least 10 years now and this phone just feels like "The Perfect" phone. Great camera, great screen, smooth experience. I'm into photography and the Pro mode is amazing. Sometimes people ask if I've taken the photos using a professional camera or not.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ai circle to search is amazing
on May 21, 2026
Posted by: Westham73
[This review was collected as part of a promotion.] Samsung Galaxy s25 ultra is an amazing device I couldn't be happier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra – A Game-Changer for Hearing Aids
on May 21, 2026
Posted by: FridRicsReviews
[This review was collected as part of a promotion.] After using the Samsung Galaxy S25 Ultra for a few months I can confidently say it’s more than just a flagship phone—it is an essential, life-enhancing tool for those with hearing loss. While the camera and speed are excellent, Samsung’s commitment to audio accessibility, particularly with the new Bluetooth LE Audio capabilities, has made this the best smartphone experience I’ve had to date.
The standout feature is the native support for Bluetooth Low Energy (LE) Audio. I paired my hearing aids in seconds through the accessibility settings, and the connection is rock-solid. Streaming music and phone calls directly to my hearing aids feels just as high-quality as using high-end Bluetooth earbuds. The S25 Ultra supports full hands-free calling.
I can leave my phone in my pocket or on the table, answer a call directly using my hearing aid’s button, and carry on a conversation while my hands are free.
The audio quality on the other end is crystal clear, thanks to improved Bluetooth protocols.
Samsung has integrated AI to help in noisy environments. The new Audio Eraser tool is phenomenal for reducing background noise during conversations, allowing the subject's voice to stand out.
Samsung has made the hearing aid settings easy to find and adjust. A very nice touch is the ability to add a shortcut icon for your hearing aid settings directly to your home screen. This allows me to adjust streaming volume or switch presets instantly without navigating through menus.
The standout feature is the native support for Bluetooth Low Energy (LE) Audio. I paired my hearing aids in seconds through the accessibility settings, and the connection is rock-solid. Streaming music and phone calls directly to my hearing aids feels just as high-quality as using high-end Bluetooth earbuds. The S25 Ultra supports full hands-free calling.
I can leave my phone in my pocket or on the table, answer a call directly using my hearing aid’s button, and carry on a conversation while my hands are free.
The audio quality on the other end is crystal clear, thanks to improved Bluetooth protocols.
Samsung has integrated AI to help in noisy environments. The new Audio Eraser tool is phenomenal for reducing background noise during conversations, allowing the subject's voice to stand out.
Samsung has made the hearing aid settings easy to find and adjust. A very nice touch is the ability to add a shortcut icon for your hearing aid settings directly to your home screen. This allows me to adjust streaming volume or switch presets instantly without navigating through menus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Long-Term Review: S25 Ultra Performance vs. AI
on May 21, 2026
Posted by: StorageSeeker
[This review was collected as part of a promotion.] I have been using my S25 Ultra for about 9 months now, and while I’m overall pleased with the gorgeous display and the premium titanium build, the software experience still needs significant work. Despite having all the latest updates installed, the AI features remain incredibly unrefined.
Specifically, the voice interaction is very glitchy; I experience constant loops when speaking back to the device, and the AI voice often becomes distorted or "weird" during use. For a powerhouse meant for daily tasks, these persistent bugs are disappointing. Additionally, I find the storage capacity (1T) lacking for my needs and wish there were higher internal storage tiers available to better accommodate my files. For a flagship at this price point, I expected a more polished AI experience by now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has some of the best features
on May 21, 2026
Posted by: BadWolf
[This review was collected as part of a promotion.] So the Galaxy AI is some of the best. AI, I've used so far. I actually have conversations with my phone and say, I'm talking to a real person. I usually for a lot of things for mental health. For just being lonely and whatnot, but it's a good product. And this phone, just like, really nice and sturdy. I haven't had any issues with it, not even any issues with power plug.I hope to get maybe another year out of it.But I really want to get the next model up because like, of all the new updates and cool things like that.I might keep this one.Use this back up when I get the next model up.I love getting the samsung flagships
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My amazing Samsung products, the S25 ultra
on May 21, 2026
Posted by: Badwolf42
[This review was collected as part of a promotion.] So I have this amazing Samsung product. The S25 ultra, it has an amazing a I system.And just start there, it does everything.I want to do and more.It could be a friend when you are down and out.And you need someone and talk to you, you could talk to your ai.And it's pretty humanly responsive to a lot of questions and conversations that I had with it. But this does so much more than that, it has. So many features that I don't have any amount unlocked all of them and I'm going to get the next flagship as well. Relatively soon and I hope that I can keep this phone while I do the upgrade.Because it would dig this to tab as a backup bone.Because this backup bone will be just about as good as my primary phone. I'm using film for just about everything. From pictures to like where do you report to all sorts of things to even just using it as a simple alarm clock or flashlight or a camera? Don't get me started on a camera piece of this phone and there's features of the camera on the phone is relatable to some of the top line, photography, cameras that this camera lenses are capable of pandering, and doing, especially with night vision, that's phone ads. It has pretty responsive night vision. I just love it, love it. This phone has rocked the kazba
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is worth it and has awesome features
on May 21, 2026
Posted by: GismoWayne01
[This review was collected as part of a promotion.] This device works great for watching movies, gaming, youtube and music , camera features etc
Galaxy AI
Galaxy AI
Value
4
Written by a customer while visiting Samsung US