Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best galaxy series phone yet. No hiccups.
on May 21, 2026
Posted by: peteachermrwhatsit13
[This review was collected as part of a promotion.] So far, after using my galaxy s25 ultra for 7 months, I have noted that no previous model features continue to operate with the new system seamlessly. Previously, I have noticed issues within the first 3 months of feature use. Eventually, after several updates, the issues subside.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
The use of galaxy Ai has helped smooth much of the learning curve for new devices, and has offered me help with items which I was not actively aware of. It makes my job as grammar police (for my friends & family) much easier. A drawback to this is eliminating learning of proper communication. Why learn if something can do it for us. Slowly controlling our minds through reliance on Ai to think for us. Less thinking = mind control.
Please learn from this wonderful Ai technology and not rely on it. When machines think, they can control you. Be aware.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome resolution
on May 21, 2026
Posted by: Johnnyhotplate
[This review was collected as part of a promotion.] Streaming anime is perfect. Galaxy ai finds it online for me quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
excellent product
on May 21, 2026
Posted by: Pipo17
[This review was collected as part of a promotion.] Overall, the phone is great, but personally, I feel it tends to overheat when playing games. The S Pen should have Bluetooth connectivity like the previous version, and the camera protectors leave much to be desired.
But to be honest, I really like my phone. The battery lasts a long time, its AI is fantastic, and it's one of my best investments
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Pipo17, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the redesigned features of your S Pen and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A phone with a lot of potential...
on May 21, 2026
Posted by: Samsung25king
[This review was collected as part of a promotion.] I love the s25 ultra phone because it is very complete in every sense facial to handle with the help of AI and Gemini the tasks and searches are easier and apart from the device lasts a lot the load and is very fast and with the Spin ull everything is more fun ...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I use this phone mostly for gaming and photography
on May 21, 2026
Posted by: Newbeginings
[This review was collected as part of a promotion.] I've been getting Samsung Galaxies for many years now and they never disappoint! Though my 25 can't take amazing eclipse pictures or pictures of the moon that look like I was actually on it as my 23 did but it makes up for it with 200 MP that gives sharp natural pictures. It has a 50MP periscope telephoto lens, 5x to 10x zoom (30x–100x AI zoom), and an improved 50MP ultra-wide lens, making it so simple to get beautiful detailed photos.
The Galaxy AI editing tool is not only on the pictures but also can remove sound in videos now as well, and has more options I just haven't checked them out yet, but for what I do know, Samsung has really poured into this one. The snapdragon 8 elite is obvious cause my phone runs a lot faster.
I also like the Galaxy AI assistant that helps you move one thing to another, like if you have an appointment in an email the Galaxy AI can move it to your calendar. I know there's other things Galaxy AI does but I don't really use them so can't review on them. The amount of space allows me to play the games I like without worrying about my phone slowing down or having to delete one just to get another. So I can do my shopping, gaming, scheduling, and managing all on this phone and it runs so smoothly. I really love my phone, but then again, I always love my Samsung Galaxy phones
The Galaxy AI editing tool is not only on the pictures but also can remove sound in videos now as well, and has more options I just haven't checked them out yet, but for what I do know, Samsung has really poured into this one. The snapdragon 8 elite is obvious cause my phone runs a lot faster.
I also like the Galaxy AI assistant that helps you move one thing to another, like if you have an appointment in an email the Galaxy AI can move it to your calendar. I know there's other things Galaxy AI does but I don't really use them so can't review on them. The amount of space allows me to play the games I like without worrying about my phone slowing down or having to delete one just to get another. So I can do my shopping, gaming, scheduling, and managing all on this phone and it runs so smoothly. I really love my phone, but then again, I always love my Samsung Galaxy phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent well rounded smartphone
on May 21, 2026
Posted by: Phoneguy
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra and it’s easily one of the most fun premium phones I’ve used. The design feels sleek and solid in hand, but what really stands out is how enjoyable the overall experience is compared to many other high-end phones that can feel a bit too similar.
One of my favorite parts of the phone is Galaxy AI. The Galaxy AI features are top notch and actually useful in everyday life. I use Galaxy AI for things like writing assistance, summarizing notes, and improving messages before sending them. It helps save time and makes communication smoother, especially when I’m responding to emails or organizing ideas for work. The AI tools also feel fast and seamless, which makes them easy to rely on throughout the day.
In my daily routine, I use the S25 Ultra for streaming shows, watching sports highlights, and YouTube, and the large display makes everything look vibrant and immersive. It’s also great for gaming since performance is smooth and responsive.
I also rely on it heavily for work—checking emails, reviewing documents, and staying organized. The combination of performance, display quality, and Galaxy AI makes it both a powerful productivity tool and a great entertainment device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade after 7 years
on May 21, 2026
Posted by: Shadow
[This review was collected as part of a promotion.] Took me 7 years to upgrade and i love it. I can do a lot more like taking 200 mega pixels pictures streaming movie, live events and better sound quality and the Galaxy AI is pretty good the i can do live translation and interpreter and still learning about it. Can't wait to see what more this smartphone has to offer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Speed is amazing!
on May 21, 2026
Posted by: 427BATMAN
[This review was collected as part of a promotion.] I upgraded from the Galaxy S20+ to the Galaxy S25 Ultra, so there was obviously going to be a big difference. But my oh my, I was so surprised at how amazing this phone is!
Processing speed is incredible when loading the mobile games, and when I need to transition to my work email, there's no lag at all and everything works flawlessly! The cameras take amazing pictures and the things you can do with the Galaxy AI takes it to another level!!! I'm able to have fun and work all on the same device without skipping a beat! Thank you Samsung!
Processing speed is incredible when loading the mobile games, and when I need to transition to my work email, there's no lag at all and everything works flawlessly! The cameras take amazing pictures and the things you can do with the Galaxy AI takes it to another level!!! I'm able to have fun and work all on the same device without skipping a beat! Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US