Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(25,653 Reviews)
Rating breakdown 25,653 reviews
5 Stars
22,016
4 Stars
2,823
3 Stars
487
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
I'm so Happy with s25 ultra The Best Phone
on May 21, 2026
Posted by: arvin36
[This review was collected as part of a promotion.] I'm so Happy with My S25 ultra And can do The Job And is Very easy to use Cant Complaint
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect device for everything!
on May 21, 2026
Posted by: Djintexas
[This review was collected as part of a promotion.] I’ve been using the Samsung S25 Ultra and I absolutely love it! The phone itself is gorgeous — the design is sleek and it just feels premium in your hand. It runs super smoothly, everything works great, and I haven’t had any issues with performance at all.
One of the best parts is the battery life. It easily lasts me through the day, even with heavy use, which is a huge plus. The AI features also work seamlessly and really help make daily things easier. I use my phone a lot for emails and even gaming, and it handles everything effortlessly.
Overall, it’s a beautiful phone that performs really well, has a battery you can count on, and smart features that make everyday tasks simple and convenient. Definitely a great choice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight, perfect screen size and amazing camer
on May 21, 2026
Posted by: LAF1233
[This review was collected as part of a promotion.] Easy access to Galaxy AI for quick answers or queries. Of course Samsung earbuds add to ease of use.+
Samsung wallet to store concert tickets and Starbucks reward points make everyday transactions a breeze.
I'm also building points for Samsung rewards to purchase my next upgraded phone.
Al round highly recommend
Samsung wallet to store concert tickets and Starbucks reward points make everyday transactions a breeze.
I'm also building points for Samsung rewards to purchase my next upgraded phone.
Al round highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fast processor, but s20 16g still best overall
on May 21, 2026
Posted by: Switch2Ouketel
[This review was collected as part of a promotion.] After many years, Samsung finally made a phone that is at least an upgraded processor. The s20 ultra is still Superior in just about every way. With the s25 ultra, I have to restart the phone quite regularly because of all the bugs that freeze the platforms. The battery life of the s25 drains a lot quicker than the s20. The camera even though it is supposed to be almost double the megapixel, is blurrier than the s20. Call signals and Wi-Fi connection lengths seem to be worse than the s20. Internet speed is a lot faster thanks to the new processor, which is the only feature I see that is an upgrade from the s20 ultra 16 gig ram. Yes 25 also did not have the option of 16 GB Ram for USA models. You're stuck with 12.
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Overall, it is a decent phone, unlike yes 21, 22, 23, 24 Ultras. They all had major issues and were a waste of money to try. So since the s20 is becoming outdated, at least there is a decent model now to upgrade to. For those who didn't have the s20 ultra 16 GB Ram, you might have not understand the downgrades in comparison.
I won't be going for the s26, as the price is way high, while the phone is really no different than the s25. There's no value in switching and all it is is taking a chance that this model will have the same or Worse bugs, since Samsung doesn't seem to want to fix anything. Galaxy AI spiel is a nice feature, when it actually works, but it's nothing that you can't get with apps or websites. And it's probably just slowing the phone down to have it
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Switch2Ouketel, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations or operating as intended. We have provided links to resources to help you troubleshoot the freezing you mention experiencing, battery life, connectivity, and camera of your new device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great in paper, exceptional software
on May 21, 2026
Posted by: DANsamsunglover
[This review was collected as part of a promotion.] The use of Galaxy AI for taking notes from recorded meetings and great quiality pictures has been a life changer for me. It makes everything simpler by having such great features at hand.
I find my self using circle to search more than I would think of, and there's just something about using the spen that feels amazing. Remember sometjing you have to take notes quickly... just take the spen and start writing.
For gaming, althought I don't do it as often as I did years back- is no problem. Everything you throw at it is sharp and smooth, at most you'll feel it gets warm.
And going to that front, the screen as always is EXCEPTIONAL. I love watching movies in the amoled display, so vibrant and full of life. I really believe this is the whole package, great specs for everything. Pairing it with the best software and tools such as Galaxy AI is what really take it to the next level.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE I'VE HAD
on May 21, 2026
Posted by: PandaTico
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for my day to day and it’s honestly one of the best phones I’ve had. The performance is super smooth, my shows look amazing with this new screen, but one of my favorite things is how easy it is to edit photos. The Galaxy AI features make it really simple to enhance pictures, remove objects, or adjust things without needing another app. It saves a lot of time and the results look great. Overall, I’m really happy with the phone and all the smart features it comes with. Can't wait to get my S26 Ultra next
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on May 21, 2026
Posted by: Slash05
[This review was collected as part of a promotion.] Previously I used the A52 model and fell in love with SAMSUNG and now with my new S25 Ultra and its Galaxy AI enter another world of experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great.
on May 21, 2026
Posted by: Gilbert84
[This review was collected as part of a promotion.] It is state in all the stages of Samsung Galaxy and it is always comfortable with the Galaxy and they continue to improve, there are many things that are useful to me and they removed it before I could see what is transmitted on TV, I could see it on my cell phone and now it cannot be, I need you to have a metal oh magnet to stick.
Value
5
Written by a customer while visiting Samsung US