Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great stylish performance phone.
on February 22, 2025
Posted by: Big Boss
from New York
Expertise:Expert
I pre-ordered the s25 ultra is the best fastest sharpness camera ever made.So happy i trade in my s21 ultra for this one..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great software but losing s pen functionality not
on February 22, 2025
Posted by: TOKYOTO
[This review was collected as part of a promotion.] Device works really well and like the software update but I think I could have done the same with my s24 ultra once the update is available for the device. I want to love the S25 ultra but taking away the spen air functions really disappointed me. Over all if you are switching to an S25 from another device and never had the spen you will probably love the S25 for what it is. I just love being able to customize my user experience, something as simple as setting a video for the lock screen it's just fun to me. Every device looks unique to the individual because they can edit and style the software however they want.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on February 22, 2025
Posted by: Jrallen1
[This review was collected as part of a promotion.] The new S25 Ultra does so many things ! I am very pleased with interaction across apps simplicity of use, and large screen. Now Brief and the audio eraser are key features for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on February 22, 2025
Posted by: MyPhonr
[This review was collected as part of a promotion.] This phone is used for calls, texting and emails. It is a very seamless actions. Calls are simple, texting is easier, and I can get to my emails and respond quickly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on February 22, 2025
Posted by: Brian
Expertise:Intermediate
Recently purchased a Samsung Galaxy S25 Ultra and couldn't be happier with purchase. Phone has had no problem doing anything I need it to and has amazing battery life definitely worth if you are looking for a phone best phone I have ever owned in my opinion.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a beast but..
on February 22, 2025
Posted by: FluffyMutt
[This review was collected as part of a promotion.] This phone has a very vivid screen resolution that is amazing! It's definitely a great phone to stream movies. The only let down is the battery. Please improve the battery. Hopefully the new future models will have better battery.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and smooth
on February 22, 2025
Posted by: FateLover15
[This review was collected as part of a promotion.] The camara is amazing, the processor is really good and allows me to play or the games I want. Also I can easily personalize my phone to the way I desire it.
It provides a seamless action between apps.
It provides a seamless action between apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Feels like a downgrade
on February 22, 2025
Posted by: Chris
The battery life is horrible no matter how I have changed my settings. It also takes forever to charge ... even on fast charge. No Bluetooth for the S- Pen. Gemini is still learning. This Galaxy S25 Ultra 512 GB feels like a downgrade from the Galaxy S24 512 GB I also have.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Chris, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention with your new device and have the best possible usage and experience every day. We have provided links to troubleshooting guides below to help you with the battery life and charging of your device. We have provided links to articles to help you with the redesigned features of the S Pen and help you with voice controls and hand gestures that you can use for some features you feel may have been removed. We have lastly provided a link to the Samsung Support Team to help if these frustrations continue or you hae additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US